more on Better a dentist

[David Farber <dave () farber net>]

Begin forwarded message:

From: Christopher Null <cnull () mindspring com>
Date: Tue May 18, 2004  7:40:23 PM US/Eastern
To: dave () farber net
Subject: RE: [IP] Better a dentist

Dave,

In our May issue of Mobile PC we road-tested the tech support of the 7
biggest notebook vendors. IBM got an F for distant last place.  This 
issue
is just now coming off newsstands as the June issue hits (and the story
isn't online); I'd be happy to send you a copy if you send me your 
address.
It may not help with this situation but at least you'll feel better 
about
it...

Christopher Null
Editor in Chief
Mobile PC Magazine

---
Christopher Null - writer/editor - cnull () mindspring com
www.filmcritic.com / www.chrisnull.com / www.sutropress.com /
www.mobilepcmag.com


-----Original Message-----
From: owner-ip () v2 listbox com [mailto:owner-ip () v2 listbox com] On 
Behalf Of
David Farber
Sent: Tuesday, May 18, 2004 4:35 PM
To: ip () v2 listbox com
Subject: [IP] Better a dentist


I just got of the phone calling the IBM Service center to get a box to
return the sick computer. It was an experience that I would NOT like to
go through again. It took the guy 10 minutes of key banging PRIOR to
being able to take any information. He could not spell simple words.

Anything the least bit complicated got a dead silance from him.

My question of how to keep the hard disk which he said was the other
option to rewriting the disk, about how to handle the Embedded security
chip when the macjine I get back might be different got a UH.

Most un-stimulating.

Dave

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