Interesting People mailing list archives
Just a Phone Call Away...
From: Dave Farber <dave () farber net>
Date: Sat, 17 Jan 2004 16:34:24 -0500
From: Michael Gurstein <mgurst () vcn bc ca> I had the interesting experience recently of setting up a support call/account for a defective Dell hard-drive here in New York. Then I travelled to Australia where I was told the account that had been set up on the hard-drive was only in the American databases and I would have to arrange through the American support desk to have it transferred to the Australian support desk. This would involve me accessing the US help desk via the US help 800 number...a difficult thing to do from Australia. After realizing that my telephone card would not allow 800 numbers I got back on the phone with the Dell Australia support desk and suggested that they go across the room to the Dell US support desk and make the arrangements face to face. After a lot of too-ing and fro-ing and consulting with managers and so on in the background, the arrangement was agreed to and the Australian (Indian) Dell help person was empowered to talk to the US (Indian) Dell help person and my account transfer was realized and I went away happy. Ahh...the advantages of globalization! Mike Gurstein Michael Gurstein, Ph.D. Visiting Professor: School of Management New Jersey Institute of TechnologyNewark, NJ
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- Just a Phone Call Away... Dave Farber (Jan 17)