Interesting People mailing list archives

Dell's Software License Policy


From: Dave Farber <dave () farber net>
Date: Fri, 29 Aug 2003 04:31:04 -0400


Date: Thu, 28 Aug 2003 22:05:34 -0400
From: Ian Goldberg and Kat Hanna <dell-eula () cypherpunks ca>
Subject: Dell's Software License Policy
Sender: ian () cypherpunks ca
To: dave () farber net, declan () well com

[For the list.]

Dude, you're getting screwed.

We just got the Dell Inspiron 5100 we ordered from Dell.  They've gone
beyond click-wrap licensing now.  When you turn the computer on, you
get a screen (from Dell, not Microsoft or any of the other vendors of
the software that comes pre-installed) saying:

- Before using your computer, read all of the software license
  agreements that came with each program that you ordered.
  There may be several agreements to examine.  To comply with
  the terms and conditions of the software license agreements,
  you must consider any CD or diskette set of Dell-installed software
  as BACKUP copies of the software installed on your computer's
  hard-disk drive.

- If you did not order Dell-installed software for this computer,
  or if you do not accept all the terms of the licenses, please call
  the customer assistance telephone number listed in your system
  documentation.

  Press any key on the keyboard to indicate that you have
  read all of the software licenses and agree to their terms.


But they don't actually *give* you the agreements.  I called them up to
ask what's up with this, and got nothing useful out of them (after 5 or
6 hours), except "send it back if you don't like it".

This is the next level above "click-through" licenses. Now, they figure
no one reads the EULAs anyway, so why bother even providing a copy?

The whole story:

http://www.cypherpunks.ca/dell.html

   - Ian and Kat

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