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IP: is Comcast a Monty Python clone, or what?
From: David Farber <dfarber () earthlink net>
Date: Tue, 29 Jan 2002 12:12:20 -0500
-----Original Message----- From: Richard Jay Solomon <rsolomon () dsl cis upenn edu> Date: Tue, 29 Jan 2002 12:05:15 To: farber () cis upenn edu (David Farber) Subject: is Comcast a Monty Python clone, or what? From http://macfixit.com
Comcast: follow-up reader reports Today's email is still full of stories from the front line of the Comcast switchover. (See previous one, two, and three.) Here is the latest: Getting a clear answer from tech support In a follow-up to our note yesterday about users getting different information depending on who they spoke with, Douglas Brown writes: "After the switchover I was told that the cable modem (Motorola CyberSurfer) I was leasing from Comcast was not able to reliably get an IP address from the new setup. I decided to run down the street and buy a new one. When I called Comcast back to give them the MAC address, etc., I was informed that the modem I chose was not supported. A few minutes after this call ended, I called back to ask another question. This person told me that the new modem was indeed supported. He said it was printed in black and white on the list in front of him. I made several more of these calls and each time the answer would change... Yes, the modem is supported, no it's not, yes it is, etc. The problem is that when you call, you are connected to a person in some random city in North America. Apparently, these people only know things about their local segment of the Comcast network. If a modem is supported in your area, but you are connected to someone where the modem isn't supported, then you are told that you can't use your modem. The bottom line: consider asking where the support person is located. If he or she isn't local, ask to be transferred to the support center nearest you."
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- IP: is Comcast a Monty Python clone, or what? David Farber (Jan 29)