IP: It's official, @Home is dead

[David Farber <dave () farber net>]

> From: Juan Cabanela <juan () hal astro umn edu>
> To: <farber () cis upenn edu>
>
> Dave,
>    I got this in my email from my local Cable ISP, I know my brother-in-law
> got the same notice from his @Home provider in Minnesota.  It looks like
> @Home's more than 4 million customers just lost their high-speed
> connectivity.
>
> Juan
>
> > Dear Comcast @Home Customer,
> >
> > As you may know, Excite@Home, the Internet service provider for Comcast
> > @Home, filed for Chapter 11 bankruptcy protection at the end of September
> > 2001.  During this process, we are committed to keeping you informed about
> > any new developments and to providing you with the best high-speed Internet
> > service.
> >
> > This month, Excite@Home petitioned the Bankruptcy Court for permission
> > to terminate agreements with its cable affiliates - including Comcast,
> > Cox and AT&T - on November 30, 2001.  If the Court grants Excite@Home's
> > request, there could be a temporary disruption in the services Excite 
> provides
> > to the more than four million customers served by its North American
> > affiliates.
> >
> > Please be assured that we value your business and are doing everything
> > possible to ensure that there will be no interruption of your Comcast @Home
> > service.  Additionally, we have taken the following steps to minimize any
> > inconvenience should a temporary service disruption occur as a result of
> > the Court's ruling:
> >
> > [SNIP THE STUFF ABOUT HOW THEY HAVE TOLL-FREE NUMBERS TO REPORT PROBLEMS
> >  AND HOW THEY WILL NOT BE CHARGING US DURING THIS OUTAGE.]
> >
> > Sincerely,
> >
> >
> > David Juliano
> > Sr. Vice President & General Manager


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