IP: COLUMNIST STILL LOOKING FOR PAC BELL'S "EXCELLENT SERVICE": Telecommunications Review - May 24, 2001

[David Farber <dave () farber net>]

> COLUMNIST STILL LOOKING FOR PAC BELL'S "EXCELLENT SERVICE"
>
> San Francisco Chronicle columnist Adair Lara decided her e-mail workload
> demanded a high-speed Internet connection, and when ordering a DSL line
> from Pacific Bell she was promised "excellent service."  Although Lara
> got to know lots of Pacific Bell employees along the way, she is still
> waiting for the company to deliver on its promise.  (San Francisco
> Chronicle)
>
> http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2001/05/24/DD130010.DTL



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