IP: No wonder your ISP's tech support rep isn't much help

[David Farber <farber () cis upenn edu>]

> Date: Fri, 14 Apr 2000 21:00:31 -0600
> To: Dave Farber <farber () cis upenn edu>
> From: Brett Glass <brett () lariat org>
>
> According to an article in the Casper Star-Tribune, a company which 
> does tech support for ISPs has decided not to open a call center in 
> a Wyoming town because residents are too knowledgeable about 
> computers and won't work for peanuts.... -BG
>
> ------
>
> Call center no longer considering Gillette
>
> GILLETTE, Wyo. (AP) - The city will not be the location of a call 
> center for Internet service providers because residents tend to be 
> overqualified and want more pay than Stream
> International intended to provide.
>
> Susan Bigelow, executive director of the Campbell County Economic 
> Development Corp., told the city council the news Wednesday.
>
> She said Craig Weinstein, director of facilities for the Canton, 
> Mass.-based company, told her Tuesday that the decision was based on 
> interviews, surveys and resumes from an open
> house in Gillette in February.
>
> More than 800 people attended the open house.
>
> "According to Mr. Weinstein, the Gillette participants showed a high 
> Windows use, a high Internet use and some applications skills," she 
> said.
>
> That skill level is appropriate for hardware and software technical 
> support, but is higher than needed for Internet service provider 
> technical support.
>
> Meanwhile, Weinstein said Stream does not have enough business to 
> designate Gillette solely for software and hardware technical 
> support, she said.
>
> "Not many of the applicants at the open house indicated a 
> willingness to work for less than $10 per hour, which is consistent 
> with the high skill level that was represented," she said.
>
> ...
>
> http://www.trib.com/HOMENEWS/WYO/AAGillette_Company.html