IP: a bit more on MS and Office

[Dave Farber <farber () cis upenn edu>]

While I am distressed with the licence policy of MS I am very pleased with 
the response I got that allowed me to fix the problem. I received a call 
from MS telling me that when a registration failure over the Internet fails 
to try the Telephone call method and tell them I was moving machines. They 
rapidly and politely gave me a confirmation number.

Dave

ps that is in contrast with todays encounter with AT&T Wireless which while 
pleasant was frustrating I called to ask how much time I had used this 
month on their 1 Rate cell service and was told they had no way to tell me 
since such information was not available to either customer service or 
accounts. I had maybe forgotten to reset the highly inaccurate total call 
time counter in my Nokia and thus have no idea how much I have used and at 
25 cents per minute over the limit it can hurt.  As a pps I asked about 
upgrading to a new Nokia and have gotten three different prices depending 
on who I get on the phone.

Ma Bell, really (whoops sorry Ma AT&T)
_____________________________________________________________________
David Farber
The Alfred Fitler Moore Professor of Telecommunication Systems
University of Pennsylvania
Home Page: http://www.cis.upenn.edu/~farber
Email: farber () cis upenn edu

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