IP: Customers Like Calling by Cable TELECOM Digest V19 #282

[Dave Farber <farber () cis upenn edu>]

> Date: Thu, 05 Aug 1999 18:20:01 -0400
> From: Jack Decker <jack () novagate REMOVE-THIS com content net>
> Subject: MSNBC Article: Customers Like Calling by Cable
>
>
> Customers like calling by cable
> Local telephone companies have something to fear, satisfaction survey shows
>
> Full article at:
> http://www.msnbc.com/news/297270.asp
>
> You will want to read this online because there is a graphic (a chart)
> showing which phone companies got the highest and lowest ratings in
> customer satisfaction.  The top three were BellSouth, SNET, and "Cable
> Telephony", while the bottom three were U.S. West, Sprint, and
> Citizens.  Strangely, PacBell got a moderately high rating (105), but
> parent company Southwestern Bell got a somewhat lower rating (94, the
> same as Ameritech and GTE).  And speaking of GTE, customers of that
> company may have something to look forward to if the merger with Bell
> Atlantic goes through - BA's rating was 104, a full ten points above
> GTE.  All of these numbers are based on an "industry average" of 100.
>
> ------------------------------