Air Canada Reservations Glitch Creates Delays for 96k Passengers

["Paul Ferguson" <fergdawg () netzero net>]

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Via The Globe and Mail.

[snip]

Air Canada officials spent Friday trying to find the cause of a massive
network failure that brought down the company's reservation system,
grounding flights and delaying thousands of weekend travellers at airports
across Canada and around the world.

Around 4 a.m., Air Canada's operations ground to a halt when its central
reservation system experienced a communication error with computer systems
at Canadian airports. It was several hours before the airline was able to
rectify the problem, resulting in the cancellation of eight round-trip
flights and lengthy delays for an estimated 96,000 passengers as employees
had to process boarding passes manually.

Although Air Canada pegged the average delay at 40 minutes, many travellers
said they were left waiting for hours. By Friday afternoon, some were still
languishing in lineups, while Air Canada struggled to expedite the backlog,
predicting everyone would reach their destinations before the day was over.
Meanwhile, company officials tried to figure out what went wrong.

[snip]

More:
http://www.theglobeandmail.com/servlet/story/RTGAM.20071117.waircan17/BNSto
ry/Technology/

- - ferg

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--
"Fergie", a.k.a. Paul Ferguson
 Engineering Architecture for the Internet
 fergdawg(at)netzero.net
 ferg's tech blog: http://fergdawg.blogspot.com/


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