[privacy] Customer Data Stolen at Indian Call Centers

["Fergie" <fergdawg () netzero net>]

Via SC Magazine Online.

[snip]

Employees in outsourced call centres are stealing sensitive customer
data and selling it on the black market, an investigation has found.

Staff in call and other data processing centres in India are taking
customer information - such as credit card data, passport and driving
licence numbers and personal banking details - and selling it "to the
highest bidder" leaving corporations open to legal liability.

The Payment Card Industry Data Security Standard (PCI DSS) - adopted by
the major credit card brands - requires organisations to monitor
outsourcing service providers and states they are liable for fines if
that provider compromises their data.

[snip]

More:
http://www.scmagazine.com/uk/news/article/596745

- ferg


--
"Fergie", a.k.a. Paul Ferguson
 Engineering Architecture for the Internet
 fergdawg(at)netzero.net
 ferg's tech blog: http://fergdawg.blogspot.com/

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