Re: Sonicwall license servers down .. all customers affected

["Elazar Broad" <elazar () hushmail com>]

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I stopped using SonicWall when I learned I had to purchase a whole
new device for a customer that just wanted to add a few more
machines to their network, instead of bumping the license like most
"normal" vendors.

On Tue, 02 Dec 2008 14:14:43 -0500 IT Security
<it.security.lists () gmail com> wrote:
> Sonicwall (makers of various security products) has had their
> license
> manager (server) go haywire overnight and it's "reset" (meaning
> invalidated)
> the licenses on all of their email security products. This means
> customers
> can't login to their own systems (a good case against draconian
> DRM like
> this). Calls to support have gone straight to voicemail all
> morning, and no
> ETA for resolution yet exists.
>
> This is affecting **all** of their customers, as far as I can tell
> (and
> based on what I'm told by their general support ticket-taker).
>
> Their forum (probably requires registration) is full of complaints
> about it.
> Screenshots of it and other problem areas are available on request
> .. but I
> don't want to email them to this entire list).
>
> The first alert was these warnings :
>
> ----------------------------------------------------------------
> ~~ SonicWALL Email Security Alert (6.2.2.1071) ~~
> ----------------------------------------------------------------
>
> [Summary: Your Email Security licenses have been reset.]
>
> Details:
> Host Name: **ourmailhost**
> Description: The Email Security licenses have been reset at
> 12/02/2008 04:18 EST. The email filtering will not be
> working.
>
> TimeStamp:
> LocalTime: Tue Dec 2 04:18:49 2008
> GMT: Tue Dec 2 09:18:49 2008
>
> Additional Information:
> Recommended Action: Please contact SonicWall Technical
> Support.
>
> A response from their technical support on the issue went like
> this :
>
> "The issue is on our backend server who stores the registrations,
> some ES
> appliances got licences resetted. The exact cause is still being
> analized
> with high priority. In those cases entering the mysonicwall
> credentials or
> uploading file solve the issue. Kind Regards Ivan"
>
> And as of now, their license server is **still** off-line :
>
> $ telnet licensemanager.sonicwall.com 443
> Trying 204.212.170.143...
> telnet: Unable to connect to remote host: Connection refused
>
> DRM schemes like this only cause problems for the LEGITIMATE
> customers .
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