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Trend compensates Japanese customers over the sig flap
From: Thomas Sutpen <sutpen () gmail com>
Date: Sat, 30 Apr 2005 11:51:13 -0700
From the Asahi Shimbun:
http://www.asahi.com/english/Herald-asahi/TKY200504290189.html "Anti-virus firm to pay recovery costs 04/29/2005 The Asahi Shimbun Anti-virus software maker Trend Micro Inc. will pay costs to repair the widespread computer problems caused by a faulty Virus Buster update it released last week, officials said. The company said Wednesday it will pay up to 8,500 yen per computer for costs incurred by individual users to fix problems caused after they downloaded the defective update Saturday morning. Trend Micro said it will extend by a month the one-year subscription period for its anti-virus software for all users in Japan, regardless of whether their computers were affected. The blanket extension will be automatic for all Trend Micro's 3.5 million individual and 6.5 million corporate subscribers. Affected individuals can either have repair costs reimbursed or add three months to their subscriptions, for a total of four months free of charge. For corporate users, repair cost reimbursement will be negotiated separately, Trend Micro said." [...] "Measures for overseas users have not been announced." [...] Draw your own conclusions. TS _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
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- Trend compensates Japanese customers over the sig flap Thomas Sutpen (Apr 30)