Full Disclosure mailing list archives
RE: House approves spyware legislation
From: "Simon" <simon () xhz ca>
Date: Thu, 7 Oct 2004 15:06:29 -0400
As a tech support guy you could have talked them through using the command-line ftp client.
Good idea, with someone that take about 90 second to type his own email address I may end that call within the next hour! ;) And for the others, the call will probably take at least 15 minutes and we are supposed to keep calls below 8 minutes, or else the phone queue starts rising, clients are waiting and getting irritated by our bad tech-service... Besides, the ISP I work for does not support anything that happens outside of the "service" we provide. If the internet actually reaches the computer, we're done, it's not our business if the computer has some trouble that prevents it from accessing the internet. Though we do deal with the obvious and easy to fix. Such as misconfigured firewalls, paranoid anti-viruses, etc... But the procedure you mention, I could do them, but the other agents, my co- workers, do not know about this and if a client calls back saying that they need to do it again, but with another agent, we screwed things right there. Everybody in the call center would need proper training to do this procedure, which should be, but unfortunately, I don't work for the right ISP, they don't care much about the clients. But I'll have a word about this with my supervisor, and I'll try to move things a bit more. Actually, the best thing to do would be to mirror the anti-adwarez we suggest to our clients (I personnally suggest ad-aware) so that they don't need to get the browser, just the anti-adwarez and use their IE again right after. That would simplify things and help clients and us as well very much. So, I'm forwarding your post to my job email and thanks a lot for the suggestion! Simon
1: you ping ftp.mozilla.org and note the IP address (in case their DNS is hosed) 2: tell them how to open a "DOS" box 3: from that DOS box ftp to ftp.mozilla.org 4: navigate them to the Firefox 1.0PR release and tell them how to download it 5: install aforementioned browser 6: use that to get McAfee's Stinger, anti-spyware tools etc (if DNS is broken, that may require your help to determine appropriate IP addresses instead of host names) 7: tell them that if they keep using the browser they've just downloaded their spyware problems will be minimised :-) .... and so on. I've actually done this procedure for someone whose IE refused to co-operate. Cheers, Phil ---- Phil Randal Network Engineer Herefordshire Council Hereford, UK _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.netsys.com/full-disclosure-charter.html
-- Simon Lemieux (Simon () Xhz ca) _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.netsys.com/full-disclosure-charter.html
Current thread:
- Re: House approves spyware legislation, (continued)
- Re: House approves spyware legislation James Tucker (Oct 06)
- Re: House approves spyware legislation RandallM (Oct 06)
- Re: House approves spyware legislation Bankim J. Tejani (Oct 06)
- Re: House approves spyware legislation Simon (Oct 07)
- Re: House approves spyware legislation Bankim J. Tejani (Oct 07)
- Re: House approves spyware legislation Simon (Oct 07)
- Disclosure policy in Re: RealPlayer vulnerabilities Martin Viktora (Oct 07)
- Re: House approves spyware legislation Bankim J. Tejani (Oct 06)
- Re: House approves spyware legislation Eric Paynter (Oct 07)
- RE: House approves spyware legislation Simon (Oct 07)
- RE: House approves spyware legislation Simon (Oct 07)
- Re: House approves spyware legislation Valdis . Kletnieks (Oct 07)
- Re: House approves spyware legislation Simon (Oct 07)
- RE: House approves spyware legislation WB (Oct 07)
- Re: [Bulk] RE: House approves spyware legislation Byron L. Sonne (Oct 07)