Firewall Wizards mailing list archives
RE: Opinion: Worst interface ever.
From: Mark Teicher <mht3 () earthlink net>
Date: Tue, 05 Jul 2005 20:46:12 -0400
The WG UI has been redesigned over the years, but still has the same clunk and feel it used to have in the early days, the context sensitive help actually works compared to years ago where one filed a bug and waited for the next rev. Their appliance design has changed many times for cost reasons. At one time or another they were known as "The Big RED BOX" firewall. I think that was when David Bonn was their Chief Technology Officer, since then I don't know who has been fiddling with the code or the User Interface. All I can say is that there are still issues with the interface and some of the newer features, whatever you do plan ahead when enabling the in-line AV and SPAM feature. You may want call technical support ahead of time and schedule lots of offline time to configure it properly or all your email might end up in /dev/null. :(
At 10:44 AM 7/5/2005, Eugene Kuznetsov wrote:
I am not familiar with the WatchGuard interface, but I will say one general thing in their defence -- this stuff is harder to do than it seems. For every user like you, who's annoyed about the redesign, there's another one who demanded that the UI be reworked in the first place: to make it more intuitive for his preferred configuration, or to add options for new features. I'll even go out on a limb and bet $5 that somewhere in the first 5 minutes of your ordeal, you took a wrong turn, and it all went downhill from there. Had you taken a different path, it would've all been good. Now, again, I don't know much about WG, they could be just awful. I just know that "flexibility" and "ease-of-use" often work at cross-purposes and it takes a whole lot of ingenuity, discipline and luck to pull it off. I think we get it right with our products, most of the time, but it is not easy. So take this as a vendor perspective: it's not easy, especially since customer requirements are increasingly diverging. More features --> more complexity. \\ Eugene Kuznetsov, Chairman & CTO : eugene () datapower com \\ DataPower Technology, Inc. : Web Services security \\ http://www.datapower.com : XML-aware networks _______________________________________________ firewall-wizards mailing list firewall-wizards () honor icsalabs com http://honor.icsalabs.com/mailman/listinfo/firewall-wizards
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Current thread:
- Re: Opinion: Worst interface ever., (continued)
- Re: Opinion: Worst interface ever. sin (Jul 21)
- RE: Opinion: Worst interface ever. Eugene Kuznetsov (Jul 05)
- RE: Opinion: Worst interface ever. Paul D. Robertson (Jul 05)
- Firewall Log Analysis - Computer vs. Human Adrian Grigorof (Jul 06)
- Re: Firewall Log Analysis - Computer vs. Human Kevin (Jul 06)
- Re: Firewall Log Analysis - Computer vs. Human Devdas Bhagat (Jul 06)
- RE: Firewall Log Analysis - Computer vs. Human Paul Melson (Jul 19)
- RE: Opinion: Worst interface ever. Mark Teicher (Jul 06)
- RE: Opinion: Worst interface ever. Eugene Kuznetsov (Jul 06)
- RE: Opinion: Worst interface ever. Paul D. Robertson (Jul 05)
- RE: Opinion: Worst interface ever. Eugene Kuznetsov (Jul 07)
- RE: Opinion: Worst interface ever. Mark Teicher (Jul 06)
- RE: Opinion: Worst interface ever. Paul D. Robertson (Jul 06)
- Re: Opinion: Worst interface ever. Ian Rae (Jul 06)