ITSM event 4/13/21: Session 201 - ITIL Change Enablement and DevOps - a deeper dive

[Mitchell Pautz <mitchell.pautz () GMAIL COM>]

*ITSM and DevOps community group presents: Session 201: ITIL Change
Management and DevOps -  Exploring important topics in the context of
change management and DevOps.*



You are invited to a Zoom meeting.

*When: April 13, 2021 11:00 AM Pacific Time (US and Canada) *



Register in advance for this meeting:

https://usc.zoom.us/meeting/register/tJEqd-2pqDwsGNQXM3P8fnomQGNUfs__5EtA

After registering, you will receive a confirmation email containing
information about joining the meeting.



Dear Colleagues,



Please join your peers on April 13, 2021 at 11am PDT / 3pm EDT as we
present the second of the three-part series on Change Management and
DevOps. In this session we explore topics that are most important to you;
including culture, change authority vs change approvals, managing risk,
addressing both speed and quality, and tool considerations. During this
highly interactive session you will have the opportunity to join your
colleagues in breakout rooms and engage with the panelists in a number of
polls.



*Objectives:*

   1. Understand and begin addressing cultural challenges
   2. Hear perspectives on implementing a change enablement practice
   3. Learn about how to approach the role of governance in an agile/DevOps
   culture
   4. Gain insight on how to balance speed and quality
   5. Discover how to assess and model risk



*Panelists*

   - Andrew Dixon, Head of Service Management Office, IT Services,
   University of Oxford
   - Craig Bennion, ITSM Process Manager, University of Utah
   - Hank Wojteczko, Cloud Practice Manager, David Kent Consulting
   - Lucas Friedrichsen, ITSM Product Manager, Oregon State University
   - Petrus Williams - Assistant Director Infrastructure & Operations, J
   Paul Getty Trust,
   - Chris Agnelli - Sr. Project Manager and IT Technical Change Management
   Process Owner/Manager, NYU
   - David Blezard, Director, Application Administration, University System
   of New Hampshire
   - Loren Frerichs, Quality Assurance and Change Manager, University of
   Nebraska
   - Shawn Plummer, Director, Systems & Identity and Access Management at
   SUNY Geneseo
   - Mitch Pautz, Sr ITSM Analyst, University of Southern California
   - Josh Sosnin, VP and CISO, Ellucian
   - Mehul Gadhia, Manager – Application Security, Ellucian

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