Re: Protecting helpdesk instruction sheets

[Nadim El-Khoury <nel-khoury () SPRINGFIELD EDU>]

Hi Jim,

I always used IU KB knowledge as the model to follow. https://kb.iu.edu/

Best,

Nadim

On Thu, Feb 4, 2021 at 6:13 PM Gramke, Jim <
0000018b95783deb-dmarc-request () listserv educause edu> wrote:

> Hey all,
>
> Who here has their helpdesk self-help knowledge pages protect by
> password?   (ie, not available to the general public)
>
> Ours are available from anywhere, but one must authenticate to view them
> --- just to make it harder for a would be attacker to do recon against us
> and learn of internal structures, products, and protocols in use.
> However there is now a request to make ours public as well.
>
> Just wondering what you all do with this.
>
> Thanks,
>
> Jim Gramke
> College of St. Benedict, St. John's University
>
>
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