Reminder: Upcoming Webinar - Campus Patching

[Brian Kelly <bkelly () EDUCAUSE EDU>]

On behalf of the IT Support Services CG Steering committee, I wanted to let everyone know about next week’s webinar. 
Details below.


EDUCAUSE IT Support Services 
CG<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.educause.edu%2Fcommunity%2Fit-support-services-community-group&data=02%7C01%7C%7C94e9301a3fa24c8001c508d7b9597d8d%7Cdd4b037fe626495db0170cc0f7dddb37%7C0%7C0%7C637181666332000141&sdata=eJd2svTvSYX66ZzzR28d%2BLv91weTpz8jgafZvk62kfo%3D&reserved=0>
 Webinar
Topic: Campus Patching
Facilitator: Ryan Wellar, IT Director, The Pennsylvania State University, and ITSS Co-lead
Speakers:

  *   Jamie Witter, Director of IT Client Services, The University of Alabama at Birmingham
  *   Kenneth Carson, Manager of IT Client Services, The University of Alabama at Birmingham


Event Date: Wednesday, February 26, 1-2 p.m. ET (12-1 p.m. CT)

Please be sure to go to the following Adobe Connect webpage and download the add-in in advance:
https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpx.adobe.com%2Fadobe-connect%2Fconnect-downloads-updates.html&data=02%7C01%7C%7C94e9301a3fa24c8001c508d7b9597d8d%7Cdd4b037fe626495db0170cc0f7dddb37%7C0%7C0%7C637181666332010140&sdata=jqrDLTAb8gIgNfu8R9ET0GzP9A7FhxXTBIsPEZzPU%2Fs%3D&reserved=0>

Attendee Connection Info: 
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Dear Colleagues,

Please join the IT Support Services Constituency Group for our first Webinar of the year on Wednesday, February 26th 
from 1-2pm eastern time.  We will host the “UAB’s Central and Distributed IT Partnership:  Campus Patching” webinar.

Central IT and Distributed IT organizations came together at The University of Alabama at Birmingham to establish a 
single source for campus desktop patching.  This first-of-its-kind initiative built trust among the University’s IT 
organizations, while providing a single source of truth for compliance. The monthly efforts of 19 organizations were 
reduced to one organization, saving time and financial resources for the University while ensuring a more secure campus 
computing environment.  UAB employees, Jamie Witter and Scott Carson will talk about the history of Central and 
Distributed IT operations at UAB and the process they used to engage each of the Distributed IT groups. They will 
describe how they overcame trust issues between Central and Distributed IT staff, Central IT and the faculty and staff 
supported by Distributed IT, and how they navigated the political waters between Deans and CIOs and everyone else. They 
will also review the challenges of enrolling all of the campus desktops into one SCCM System. They will wrap up the 
session by reviewing their current state and what they could have done better, and plans for the future now that 
barriers to collaborations and partnerships have been broken down.

They also want to hear from you about your experiences building collaboration and partnerships across campus, and use 
those experiences to better serve UAB.  We’ll invite you to share those experiences through messaging during the 
webinar, and there will be several opportunities for comments and questions.

We look forward to meeting with you on February 26th!

Thank you,

IT Support Services Steering Committee
More information can be found at 
https://www.educause.edu/community<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.educause.edu%2Fcommunity&data=02%7C01%7C%7C94e9301a3fa24c8001c508d7b9597d8d%7Cdd4b037fe626495db0170cc0f7dddb37%7C0%7C0%7C637181666332040122&sdata=aG9HYzOe1l%2FQnBCmMMAwBkEpUfUD8tdKIu8QZIk7CXU%3D&reserved=0>

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