Operational question: formatting Splunk alerts

[Emily Harris <emharris () VASSAR EDU>]

I have an operational question for a Splunk expert.  We want to re-format
our alert emails from Splunk with a custom template so they are more human
readable.  The idea is that we send certain triggers via email to a non-IT
person and the format of that email should be less technical (ie the raw or
JSON payload).  From what I can tell there are 3 methods:

1.  Edit the sendemail.py script directly
2.  Launch an external bash script
3.  Use a script plugin

Has anyone used any of these methods successfully and can either point me
to a really clear "how-to" document or make some time for a consult?

Thank you!

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Emily Harris, CISSP
Information Security Officer, CIS
Vassar College
845-437-7221