Re: Tool needed for smart devices

[Kevin Reedy <KReedy () EXCELSIOR EDU>]

We have also had devices turned in but not unlinked from iTunes.  If it is JUST a pin lock you can do a reset and you 
are fine.  If the device is linked to iTunes then you either need the person to unlink it from their iTunes account, OR 
you need to contact Apple.  We have had luck doing both, but it is a bit of a process.

Neither of these methods allow you to get at data on the device, for that you would need the access code from the user.

Kevin Reedy
Executive Director, Information Security
Excelsior College
(518) 464-8720

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Thomas 
Carter
Sent: Thursday, April 13, 2017 10:34 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] Tool needed for smart devices

We are using Meraki for “some” college owned devices. One thing to note, Apple has unlocked devices for us where we 
could prove we purchased the device and own it. Our guy who handles purchasing has done an excellent job of retaining 
the paperwork from ATT.

Thomas Carter
Network & Operations Manager / IT
Austin College
900 North Grand Avenue
Sherman, TX 75090
Phone: 903-813-2564
www.austincollege.edu<http://www.austincollege.edu/>
[http://www.austincollege.edu/images/AusColl_Logo_Email.gif]

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Mark 
Reboli
Sent: Thursday, April 13, 2017 9:17 AM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>
Subject: Re: [SECURITY] Tool needed for smart devices

Thank you.  I will compile if I hear from others.  The “Fun” aspect that I see that is/can be bad deals with 
terminations.

The person is terminated and turns in their devices but says that they will not provide the pin.  At that point we are 
stuck—

Appreciate the input.

m
[Description: MU Arches]
Mark Reboli
Network/Telecom Manager
Misericordia University
(570) 674-6753



From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Baillio, 
Aaron
Sent: Thursday, April 13, 2017 10:11 AM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>
Subject: Re: [SECURITY] Tool needed for smart devices

Mark,

There is a lot out there available for mobile device management (MDM).  You can go full on MDM with something like 
AirWatch, SophosMDM  or MS MAM or you can go with something like Lookout or Zimperium which is more of a malware app 
that has some MDM like functionality built in (remote wipe, etc.).

Our user population is not keen on full device management, but I can tell you the purchasing office wants something on 
there for all the university owned assets.  It’s been an uphill struggle.

B. Aaron Baillio
Managing Director, Security Operations and Architecture
Univeristy of Oklahoma, IT
O: 405-325-7948
C: 254-400-6404

From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Mark 
Reboli
Sent: Wednesday, April 12, 2017 6:06 PM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>
Subject: [SECURITY] Tool needed for smart devices

With more and more executives and others in the organization possessing smart devices (ipads, iphones, etc) that can 
either connect to and or store university informatio (maybe university supplied)  I am looking for tools that can be 
utilized to access these devices if said person is terminated and has placed a pin or other access control on the 
device.

Thank you

M

Mark Reboli
Network/Telecom Manager
Misericordia University

Sent from my Verizon 4G LTE smartphone