Re: Interesting "caching" problem - anyone using a Gmail "channel" in Ellucian's "Luminis" portal??

[Jesse Safran <jesse.safran () GMAIL COM>]

Set your browser defaults to delete history/cache/cookies on exit?


On Mon, Aug 4, 2014 at 9:45 AM, SCHALIP, MICHAEL <mschalip () cnm edu> wrote:

>  Hi folks,
>
> We have an interesting, yet troubling, problem.  We use Ellucian's
> "Luminis" portal as part of our Banner system - and one of the "channels"
> that we have on our Luminis portal is directly to Gmail, because we
> outsourced our student email to Google about 2 years ago.  What we have
> discovered is:
>
>    1. "Student A" walks up to an open kiosk system in our Admissions area
>    and logs in to Luminis with their own credentials
>    2. "Student A" clicks on the Gmail "channel" in the Luminis portal and
>    checks their email
>    3. "Student A" finishes reading their email and just closes the active
>    window, (ie, clicks on the "X" in the upper right corner of the window) and
>    walks away....
>    4. Now - "Student B" walks up to the same open kiosk - they open a new
>    browser window and is prompted to login to Luminis with their own
>    credentials
>    5. "Student B" clicks on the Gmail channel in the Luminis portal to
>    check their email
>    6. PROBLEM - what "Student B" finds is that they are NOT in their own
>    email - in fact, "Student B" has full access to "Student A's" email,
>    because the cookie left behind by Google with the first student has kept
>    the session active, even once the browser is closed.
>
>
> ....and the browser doesn't seem to matter.  It works this way in IE, Chrome
> - all versions, apparently.
>
> We've run this problem all the way up to Ellucian *and* Google.  Google
> says everything is "working as designed" - there's no way to keep the
> cookie from remaining resident and active, as long as the system isn't
> rebooted.  The only thing that *appears* to work is making the student
> explicitly logout of the Luminis session when they are done.....but - since
> these systems are setup to be self-service kiosks, there's not always
> someone there to remind students to "log off before you leave", so we have
> students closing the window thinking that they've "logged off", but the
> next student steps up, logs in, and gets the previous student's email.
>
> The problem doesn't seem to occur with any other "channels" - and we've
> tried just about everything within the browser, with the Gmail settings,
> popup blockers, security settings on the OS, etc.  Ellucian seems to be
> very perplexed by our inquiries - seems that no one else is experiencing
> this except us....??
>
> Anyone else see or experience anything like this?
>
> Anyone else already *solve* a problem like this?
>
> Thanks for your time and consideration.....
>
> Michael Schalip
> Dir, ITS/Customer Support Services
> Central New Mexico Community College
>
>
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-- 
Jesse Safran

<safranj () greenmtn edu>