Re: Privacy in Problem Tracking Systems

[Adam Nave <nave () MACALESTER EDU>]

Some residence hall/student management programs have this feature built in.
You may already own a product that includes it (at least, for students).

--Adam

On Fri, Mar 23, 2012 at 8:34 AM, Jacobson, Dick <dick.jacobson () ndus edu>wrote:

> The North Dakota University  System has been using a Problem Tracking
> System for several years that, mostly through access control,  protects the
> privacy of the persons referenced in the individual “tickets” so we have
> been able to use this system for IT  behavioral issues with students and
> employees.  These issues would range from compromised or unprotected
> devices to SPAM complaints to Intellectual property complaints to subpoena
> issues.  The tracking system was acquired for the Help Desk  and then the
> Security Officers were able to tweak (or convince the vendor to adapt) the
> system to give the privacy protections needed.****
>
> ** **
>
> We are now moving to a different system for the Help Desk and the new
> provider is not able to adapt their system to provide anything close to the
> level of privacy needed for these issues.****
>
> ** **
>
> I am leaning toward  a totally separate ticketing system for these issues.
> ****
>
> ** **
>
> Any thoughts or suggestions would be appreciated.****
>
> ** **
>
> ** **
>
> ** **



-- 
Adam Nave, CISSP
Linux/Unix Systems Administrator
Macalester College