Re: Incident Protocols for @Live Schools

["Nate B. Childers" <nate () UGA EDU>]

On Apr 14, 2011, at 10:55 AM, Martin Manjak wrote:

> My questions are:
>
> Does MS notify your institution when an account has been suspended?

No.  When we hear about this it's typically from the end user.

> Do these metrics apply to external messages only, or do they also count
> internal mailings?

All messages, including calendar activity like sending out meeting requests. 

> We have a significant number of staff whose current, ad hoc email
> distributions would render their accounts inactive under the above
> rubric and we're trying to decide how to address this.

Distribution groups may help.  We use Listserv in many cases.  We also have a mail relay system on campus that we can 
bulk mail through that won't affect these limits.

> We also want to be informed when an account is suspended in the event
> the user contacts our Help Desk.

Best of luck with that.  They don't notify us when they suspend an account for TOS violations either and that process 
is a much more manual one than the usage limitation enforcement.




--
Nate Childers
UGA EITS