Re: self service password reset questions

[Greg Williams <gwillia5 () UCCS EDU>]

We use Cherwell, http://www.cherwellsoftware.com/.  I would have to talk to
our Help Desk manager, but I believe within the first 3 weeks of us putting
up the portal we had over half the student body register their questions.
It has also cut down the number of helpdesk calls considerably.  Works
extremely well.

 

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of SCHALIP, MICHAEL
Sent: Friday, October 22, 2010 8:50 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] self service password reset questions

 

We're currently using Banner's/Luminus password reset function - and it's
been pretty horrible.  We're looking for something a lot simpler, more
bullet-proof, integrates with AD, non-open source (I'd like to be able call
one place for support, rather than relying on distribution lists..;-)...any
success stories out there?

 

Thanks,

 

Michael

 

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Todd Britton
Sent: Friday, October 22, 2010 8:42 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] self service password reset questions

 

Brian,

 

                We have instituted a 6 question panel, requiring 3 at one
time to be answered correctly in order to reset one's password. These
questions are of the student's own design; however, we provide guidance and
suggest they use passwords that are easy for them to remember, but hard to
guess by someone else.

 

Todd Britton - MBA, PMP, CISM, ITILv3F, MCSE, CGEIT

Director of Enterprise Applications

Information Security Officer 

OIT Project Manager

University of La Verne

909-593-3511 x4234

tbritton () laverne edu

 

From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Kellogg, Brian D.
Sent: Friday, October 22, 2010 7:21 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] self service password reset questions

 

Just wondering what questions other Universities are using that have
deployed a self service password reset portal?  How many questions do you
require students to answer in order to reset their passwords?  And any other
relevant insight and wisdom would be appreciated as well.

 

 

Thanks,

Brian


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