Re: HP's WebInspect

[Morrow Long <morrow.long () YALE EDU>]

We purchased it (a single copy) in June and have recently brought it up.

We've had a few problems with the license manager and license key
as well as getting a response from HP (who only recently acquired the
product from SPI Dynamics).

I'll forward your message on to our staff member working on HP  
WebInspect.

- Morrow


On Aug 7, 2009, at 11:35 AM, Bradley, Stephen W. Mr. wrote:

> Has anyone else had problems with HP’s WebInspect lately or for that  
> matter their customer support in general?
>
> We have had WI for several years now and have a paid up maintenance  
> contract and are receiving little to no response on a problem that  
> cropped up after an update almost 7 weeks ago.
>
> The problem is with the reporting function in version 8.0.625.1.  We  
> can run the scans but if you select a report that has critical  
> vulnerabilities in it the report generator crashes with invalid  
> characters.  We have been told several stories so far about the  
> problem and although they seem to be plausible stories it doesn’t  
> look like they are working to fix any of them.
>
> The front runner in causes is that they hash the IP address in the  
> scan data and that some of the hashes produce characters that cause  
> the report generation of the software to crash.  Sounds good and  
> they can duplicate the problem at will and they have other sites  
> with the same problem so how hard can it be to fix it.
>
> At this point we have what amounts to a very expensive piece of  
> software that produces no useful information
>
> Thanks
> steve
>
> Stephen W. Bradley SSCP GCIH GCFA CISSP
> Network Security Specialist
> Miami University
> Security Engineering
> Business & Infrastructure Services
> 513-529-8129
> bradlesw () muohio edu