KU Information Technology Customer Service Center Manager position

["Fugett, Julie C" <jcf () KU EDU>]

This isn't a security-specific position, but I wanted to share it here.
Please forward far and wide.

Thanks!

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KU Information Technology seeks a highly motivated and innovative help
desk manager to lead our fast paced customer service center. This highly
visible management position leads other help desk staff and oversees
KU's front line technical and networking support for KU faculty, staff,
and students. This position plans, directs, supervises, and evaluates
work flow of the Help Desk; coordinates work activities to achieve the
volume expected to meet operational requirements; recognizes and
recommends operational improvements through regular service assessments;
develops telephone, negotiation, and service skills in CSC staff;
resolves complex or sensitive complaints; provides monthly reports to IT
Leadership Team.

In addition to highly developed verbal communication skills, this
position requires 3+ years managing teams providing customer service in
a technical environment; 3+ yeras experience working in an environment
requiring daily interaction with customers/users needing technical
assistance through a variety of contacts; 2 years experience with
Knowledge Base and Event Management tools; proven record of setting
priorities to achieve timely completion of numerous concurrent tasks;
recent technical experience which includes knowledge of desktop hardware
and software, experience in multiple computer platforms (i.e. Windows,
Mac), web development, networking, and enterprise-level IT service
delivery.

For a complete detailed list of requirements and to apply visit
https://jobs.ku.edu and search for position number 00000421. Review of
applications begins April 30, 2009. EO/AA

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____________________________________________
Julie C. Fugett, CISSP, CCE 
Information Security Analyst
IT Security Office, A division of Information Services
The University of Kansas 
1001 Sunnyside Avenue 
Lawrence Kansas 66045 
http://www.security.ku.edu <http://www.security.ku.edu/> 
http://www.beseKUre.ku.edu <http://www.besekure.ku.edu/> 
Follow us on Twitter! http://twitter.com/beseKUre
____________________________________________
Direct Extension: 785-864-0484
IT Security Office: 785-864-9003
Mobile: 785-691-6154
Email: jcf () ku edu