Re: how do you do e-mail outsourcing...?

["Hunt,Keith A" <keith () UAKRON EDU>]

Since this is being put together by a working group within the Security Task Force, are you primarily interested in 
security-related issues?

--
Keith Hunt  330.972.7968  keith () uakron edu
Internet & Server Systems
The University of Akron



> -----Original Message-----
> From: The EDUCAUSE Security Constituent Group Listserv
> [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of David Escalante
> Sent: Thursday, July 10, 2008 11:36 AM
> To: SECURITY () LISTSERV EDUCAUSE EDU
> Subject: [SECURITY] how do you do e-mail outsourcing...?
>
> EXECUTIVE SUMMARY
> ------------------------------------
> The Policies & Legal Issues Working Group within the Security Task
> Force
> would like to put together some resources for schools to use that are
> considering outsourcing some portion of their e-mail to a third party.
> We believe many schools are contemplating this, and could benefit from
> the sharing of knowledge.  We are not seeking links to existing web
> sites; rather, we would like to put together one or more documents
> listing issues and questions to consider when undertaking this
> activity.
>
> If you can help us put together such a document, even by simply
> replying
> to this message with some thoughts, we are seeking your input and
> opinions.  Even if you haven't gone down this path yet, but have some
> nagging questions, we're interested in those, too.
>
> If you'd be able to help to consolidate the answers, or edit any draft
> document or FAQ we put together, please let me, my co-chair Merri Beth
> Lavagnino, or Rodney Petersen know.  This is conceived as short-term,
> quick-hitting project, not a long-term commitment.
>
> DETAILS
> -------------
> - We recognize that there a number of legal or contractual issues that
> have been run into by schools entering into these agreements.  We are
> not seeking to know the details of any contract you may have settled on
> -- just questions that appropriate to ask of a given vendor in the
> contract phase.
>
> - There may be policy issues within your institution in terms of how
> e-mail is handled now, versus how it may be handled by a third party.
> What are some of those issues to be aware of?
>
> - There may be effective practices in terms of the migration process,
> or
> in working with a third party.  Questions about practices that may have
> to change or should be implemented when switching to a third party
> would
> be great.
>
> - Also, any training or communication issues to consider, what to ask
> about the rollout schedule, and similar questions are welcome.
>
> - Anyone willing to share a possible approach or effective practice
> that
> they developed in answer to any of these issues?
>
> - We all have different constituent groups, such as students,
> faculty/staff, and alumni.  Please be clear which group(s) you are
> talking about in posing a particular question or suggesting a
> particular
> practice.  Many schools are outsourcing only student e-mail -- we need
> to be clear when framing questions in the document which constituent
> groups they impact.
>
> - Pointers to outside resources or archived discussions of this topic
> on
> other listservs are welcome.
>
> - In general, as you can hopefully tell from the above, we are seeking
> general questions about general issues.  So instead of saying, "When
> the
> University of X contracted with vendor Y to outsource e-mail we ran
> into
> issue Z", we would like to obscure institution specific information
> that
> might be sensitive and be more general, as in "Be aware that for
> faculty/staff e-mail, you might run into issue Z, and this can be
> negotiated in the contract, or handled by adopting practice W on your
> campus going forward."
>
> Thanks in advance for your advice.
> --
> David Escalante
> co-chair, Policies & Legal Issues Working Group