Re: recommendations for data recovery?

[Jeff Giacobbe <giacobbej () MAIL MONTCLAIR EDU>]

Lee-

On two occasions we've used a data recovery company called ActionFront
(http://www.actionfront.com) and they've been great.  You can send them
your disks for a free evaluation, and they'll only ask for payment
*after* they have successfully recovered your data.

All in all a top-notch company and they seem to work miracles recovering
data - even from esoteric configs. The first time we used them was to
recover two Sun drives that were part of a Solaris Disk Suite striped
concatenation volume (say that 3 times fast) And it was an ancient copy
of Sol Disk Suite... They recovered it!

Best of luck,

Jeff Giacobbe
Director of Systems, Security, and Networking
Montclair State University


Lee Weers wrote:
> At a previous employment we have used this company to recover a corrupt
> Exchange database.
>
> http://www.ontrack.com
>
>
> -----Original Message-----
> From: Christopher E. Cramer [mailto:chris.cramer () DUKE EDU]
> Sent: Monday, August 08, 2005 10:28 AM
> To: SECURITY () LISTSERV EDUCAUSE EDU
> Subject: [SECURITY] recommendations for data recovery?
>
> Let me start by apologizing to those who receive multiple copies of
> this, but we're in need of a bit of help.
>
> One of the departments at Duke has been using an Apple XServe RAID and
> ran into a problem.  As I understand it, one of the drives went bad.
> While restoring the replacement, a second drive went bad.  The
> department was able to send the disks off to a data recovery shop which
> was able to repair at least one of the bad drives.  So, in principle, we
> have the N-1 disks available to restore the data.  The problem is that
> the XServe RAID is not recognizing and incorporating the drives into the
> array.
>
> We're working with Apple on addressing the problem, however, in the
> meantime we are starting to plan for the contingency that the drives
> can't be reintegrated into the RAID.  We have spoken with the initial
> data recovery shop about the possibility of taking the data off of all
> N-1 disks and performing the striping and parity checking necessary to
> recover the original information.  Unfortunately, this appears to be
> outside of the company's area of expertise.  Given that, we are looking
> for recommendations for data recovery companies who may have done
> something like this.
>
> If you know of anyone who has such experience, please let me know.
>
> Sincerely,
> Chris
>
> --
> Christopher E. Cramer, Ph.D.
> University Information Technology Security Officer Duke University,
> Office of Information Technology
> 334 Blackwell St., Suite 2106, Durham, NC 27701
> PH: 919-660-7003  FAX: 919-668-2953  CELL: 919-210-0528