Re: Mandating format/reinstall...

[Tim McGovern <tjm () MIT EDU>]

Mark Bruhn writes:

> > > If our walk-in support technician doesn't do it, most times we take
> the word of the device owner that it has been done.  We do require that
> they answer 6 specific questions.  Sometimes you can tell by their
> answers that they didn't do what you require, and we just tell them
> their response wasn't good

We use almost exactly the same process that IU uses, except we don't have
the six questions... Mark, can you share those with the list?

Thanks,
Tim McGovern
I/T Security Support
Client Support Services
Information Services and Technology
MIT

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