System Glitch Confuses Bank's Customers

[security curmudgeon <jericho () attrition org>]

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From: InfoSec News <alerts () infosecnews org>

http://inaudit.com/audit/it-audit/system-glitch-confuses-bank%E2%80%99s-customers-3704/

By Bob Styran
IN Audit
December 23, 2010

Grupo Santander, a banking firm based in Spain, has reported to the 
Financial Services Authority (FSA) a system glitch with its printers that 
led to the distribution of 35,000 bank statements to wrong recipients, 
risking millions of pounds in fine for the data breach.

The erroneously released bank statements containing personal information 
of Santander customers, such as name, address, bank details and recent 
transactions, came after one of the bank?s printers experienced system 
glitch and produced more or less 35, 000 copies, according to a Santander 
employee.

The Information Commissioner?s Office said it has been receiving similar 
instances of report about Santander?s system glitch but added that the 
bank did not give any official statement regarding the blunder.

Grupo Santander has already confirmed that the system glitch would not 
affect all its 35, 000 customers whose bank statements were sent to third 
parties as the printer failure occurred only on December 18. The bank has 
also vowed to answer questions and calls from the customers affected by 
the system glitch, even to the extent of refunding any losses that could 
be incurred from the blunder.

[...]

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