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article: Redbox Shows Businesses How To Properly Handle A Data Breach


From: lyger <lyger () attrition org>
Date: Mon, 7 Apr 2008 18:12:17 +0000 (UTC)


http://consumerist.com/376695/redbox-shows-businesses-how-to-properly-handle-a-data-breach

Redbox rents DVD movies via vending machine in drugstores and supermarkets 
throughout the country, and on Friday they announced that they'd found 
credit card skimmers attached to three of their kiosks. What's surprising 
is that they 'fessed up so quickly, and in a highly public manner they've 
got the text "SECURITY ALERT" at the top and bottom of their website, and 
the email they sent to their members is detailed, forthright, and helpful, 
and reposted in its entirety - along with photos of sample card 
skimmers - on their site. Attempts at identity theft no longer surprise 
us, but a competent handling of the issue by a company is pretty amazing.

[...]
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