Betr.: Re: MS Patches Management software: SUS vs 3rd party

["Philip Wagenaar" <p.wagenaar () accon nl>]

We are also currently looking at a solution for updating our clients and servers.

We have tested SUS server (free from Microsoft) as disucced before. The major drawback is that if a new unpatched 
client connects to it, it retrieves all patches at once. There is no management in SUS, except approving new updates.

Currently Microsoft is holding a betaprogram for the next version of SUS 
http://www.betanews.com/article.php3?sid=1060982281 where you can find out more about it (or just go directly to 
http://www.betaplace.com (Microsoft's betaprogram's website) and log in using the Guest ID MSUSCustNom

Another program we are going to test is Service Pack Manager from www.raxco.nl. This program has much better management 
options and supports NT 4.

Met vriendelijke groet,

Philip Wagenaar

AccoN Accountants & Adviseurs
ICT Project Bureau
Postbus 5090
6802 EB Arnhem
The Netherlands

tel. +31 (0)26-3842384
fax. +31 (0)26-3630222
mobile: +31 (0)6-25388935
MSN/E-mail: p.wagenaar () accon nl
http://www.accon.nl


> > > Charles Otstot <charles.otstot () ncmail net> 28-10-03 14:05 >>>
Andres,

If they are planning to include the Windows NT 4.0 servers for the 
period they are in use, SUS is out. SUS only works on 2000 and above.
Shavlik make a couple of products, HFNETCHK Pro (paid version) and 
HFNETCHK LT (free version). LT was limited in it's abilities at one 
point, I've not really kept up with it, but it is suitable for some 
locations.
As to other commercial products, ST Bernard and Shavlik both do a solid 
job for MS patches.
If you want more that Microsoft patches, about the only product 
available is PatchLink (patchlink.com). PatchLink does a reasonably good 
job for MS patches,but also provides the ability to patch other OSes and 
application vendor products.
The other primary players in this market are Service Pack Manager (I 
tested this product and was not overly impressed.) and a farily new 
product by Ecora which I have not tested (I completed my testing before 
the product was introduced.)

I would note that, given the tone of your posting, it is highly unlikely 
that the servers have reached a consistent patch level. You may find 
that patching with any of the patch distribution tools in this scenario 
will not be totally successful initially. You may want to consider 
recommending (or creating for them) batch files for an initial rollout 
to bring the servers to a consistent patch level *before* using any of 
the patch tools. Most of the products will allow you to set mandatory 
patch levels, but they will also being patching *immediately* if you 
place a server into a group with mandatory patches (no ability to 
schedule=reboots at bad times). The rationale (as best as I can figure) 
is that a server should not be in use if it is non-compliant, and if a 
server already in use *becomes* non-compliant with your mandatory 
configuration, immediate action is required. This may help you avoid an 
easy trap to fall into (i.e. setting your mandatory patches and placing 
all your servers into the group at initial setup). Once you have patched 
to the necessary level, you can place servers into mandatory groups if 
you desire. Again, don't put new patches into the mandatory until 
they've been rolled out. At this point, you can schedule new patches to 
be rolled out individually (and where required) with installation and 
reboot at any time the server owner requires.
I would also recommend that they centralize antivirus services with one 
or more master servers passing out updates to client servers. 
 Symantec's Corporate Edition is fairly easy and straightforward to 
configure and with the System Center Console installed, is easy to manage.

The major issue I see with either of these two pieces is the 
(apparently) total decentralization of server management. All of the 
patch distribution mechanisms and Symantec CE assume/depend on at least 
some level of centralized management. Obviously, the more inmportant and 
difficult issues you face (e.g. lack of policies) are completely 
dependent upon at least some level of centralized management/authority. 
 It really seems to me that your first and foremost recommendation has 
to be that the client develop some sort of centralized control, 
otherwise they have no real hope of resolving their issues (if they 
consider the things you've listed issues at all).

Charlie


Andres Martinez wrote:

> I'm looking the best solution for one of our customers to deal with the administration and deployment of security 
> patches, if somebody can make a recommendation based on real experience I'll appreciate.
> Customer server environment:
>
> 125 servers: 80% Windows 2000 - 20 % Windows NT 4.0 (They are planning to get rid of NT servers soon)
> All servers on same physical location.
> There is no central administration of servers: Server managment provided for different people with different Technical 
> skills. Hard to get control. Few IT resources.
> By default Windows installations = High risk of security problems.
> Lack of security policies for server management and security.
> Very reactive to solve problems.
> Lack of software or scripts to automatize processes like patches deployment.
> They already have had serious problems due to virus like welchia and blaster who exploit know security vulnerabilities.
> Corporate Symantec antivirus used for virus protection, but not installed on all servers, problems with antivirus 
> updates on some servers.
> It is hard to obtain approval for reboot servers due to mission critical role and business nature (healthcare 
> industry), so minimun downtime is required.
> What would you use ?
>
> MS Sofware Update Services (SUS) which is free
>
> or Third party software like Hfnetchk Pro or St Bernard Update expert 
> (http://www.mcpmag.com/Features/print.asp?EditorialsID=354)
>
>
>
> Waiting for your comments
>
>
>
> Thanks
>
>
>
> Andres
>
>
>
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