Vulnerability Development mailing list archives
Fw: (Case #4944266)
From: "Sean D. Ackley" <sean () ackind net>
Date: Wed, 24 Apr 2002 17:52:25 -0700
Response from Cisco follows...Pass it along! sda. ----- Original Message ----- From: "Pete Davis" <psd () cisco com> To: <sean () ackind net> Sent: Wednesday, April 24, 2002 4:07 PM Subject: FW: (Case #4944266)
Sean, We attempted to tell people to ignore the messages in the past, but rather than ignoring them, they would accidentally say NO to one of them and cause the client to break on their machine, thus opening up support cases - in addition, they would receive annoying warnings every time various network binding activity happened on their machine. After receiving complaints for a year about this, we finally decided to do something until MS would sign our driver. The solution to problem is that v3.6 (release in August) will include signed drivers and this will be removed. Best Regards, -pete
----- Original Message ----- From: "Kayne Ian (Softlab)" <Ian.Kayne () softlab co uk> To: <sean () ackind net> Sent: Thursday, April 18, 2002 12:24 AM Subject: FW: Fwd: Fw: Cisco VPN client
Sean, I think they kind of missed the point. Oh well, hopefully someone at Cisco who can read an email from the bottom up will look into it. Regards, Ian Kayne Technical Specialist - IT Solutions Softlab Ltd - A BMW Company-----Original Message----- From: tac () cisco com [mailto:tac () cisco com] Sent: 17 April 2002 21:54 To: Ian.Kayne () softlab co uk Subject: Re: Fwd: Fw: Cisco VPN client Dear Cisco Customer, Thank you for your email to tac () cisco com Unfortunately we did not receive enough information to process your technical support request. If you have access to the internet, we recommend that you open your case using our online Case Open Tool located at http://www.cisco.com/TAC . The Case Open Tool prompts you for all of the information that is required to open a case. The tool's questions, fields, and drop-down menu options quickly give Cisco engineers the information they need to assist you. It typically takes less than two minutes to open a case online, and cases opened online are routed to Cisco engineers faster than cases opened by email or by telephone. For information regarding Cisco.com registration, please see http://www.cisco.com/register/ If you choose to continue to request support on this issue by email, please make sure that your original email remains attached below by using the reply function on your email to respond. Please complete and validate all of the required fields highlighted with * on the following form. We are unable to open a case without this information. REQUIRED INFORMATION * CONTACT NAME: Carrie Cordeiro * CONTACT PHONE NUMBER: * CONTACT EMAIL ADDRESS: ccordeir () cisco com * CONTRACT #: * SERIAL #: * PRODUCT TYPE (Model Number): * SOFTWARE VERSION: * COMPANY NAME: * EQUIPMENT LOCATION (Address): * BRIEF PROBLEM DESCRIPTION: ADDITIONAL INFORMATION (if applicable) ALTERNATE CONTACT NAME: ALTERNATE CONTACT PHONE: PICA I.D.: ON SITE PHONE: PAGER #: MOBILE #: BUSINESS IMPACT (Low/Medium/High): Once you submit this form and receive a reply with a case number you may email attachments containing configurations, show versions, show controllers, etc. to attach () cisco com Use your case number as the subject of your email. Please do not send attachments to tac () cisco com Best Regards, -- Ryan Cruz Customer Response Center Technical Assistance Center Cisco SystemsWeb Help Team & TAC, I think this message was misrouted to the cco-feedbackalias by some emailrouting software. Can you determine who the proper groupis who should bereceiving and responding to this feedback? -carrieDate: Wed, 17 Apr 2002 12:06:56 -0700 (PDT) X-Authentication-Warning: asteroid.cisco.com: eparser setsender totac () cisco com using -f From: sean () ackind net To: cco-feedback () cisco com Reply-to: sean () ackind net Subject: Fw: Cisco VPN client Thought this was of interest to you guys. I saw thismyself in theinstructions, and thought it was really bad. Maybe youshould just instructpeople to ignore the error message and just choose "YES"to go through thedriver signing screen? Other than that, I have had GREAT luck with your Cisco shim. sean. ----- Original Message ----- From: "Kayne Ian (Softlab)" <Ian.Kayne () softlab co uk> To: "Vuln-Dev" <VULN-DEV () SECURITYFOCUS COM> Sent: Wednesday, April 17, 2002 6:35 AM Subject: Cisco VPN clientHey all, When installing the Cisco Systems VPN Client on WindowsXP, it warnsyou that XP driver signing will cause some "errormessages" to pop upduringthe installation. To prevent this, instead of tellingyou just to OK them,it actually tells you to go and disable XP driversigning completely. Itmakes no mention of re-enabling it afterwards. Anyoneelse find that a bitof stupid advice? Just FYI, in case your users are doing this themselves. Ian Kayne Technical Specialist - IT Solutions Softlab Ltd - A BMW Company ** Softlab customer, Provident Financial ManagementServices (PFMS)has been short-listed in the category of Best CustomerContact CentreLed Project at the CRM Industry Awards, which are beingheld on 18thApril.** ** Softlab presented with the exclusive EMEA Partneraward for theircontinued success in the implementation of Genesys' most complex and demanding solutions in Europe. ** For further information please see the Softlab websitewww.softlab.co.uk******************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you havereceivedthis email in error and that any use of the information containedwithinthis email or attachments is strictly prohibited. Internet communications are not secure and Softlab does not accept any legal responsibility for the content of this message. Any opinions expressed in the email are those of the individual and not necessarily those of the Company. If you have received this email in error, or if you are concerned with the content of this email please notify the IT helpdesk by telephone on +44 (0)121 788 5480. ********************************************************************** Softlab customer, Provident Financial Management Services (PFMS) has been short-listed in the category of Best Customer Contact Centre Led Project at the CRM Industry Awards, which are being held on 18th April.** ** Softlab presented with the exclusive EMEA Partner award for their continued success in the implementation of Genesys' most complex and demanding solutions in Europe. ** For further information please see the Softlab website www.softlab.co.uk ******************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use of the information contained within this email or attachments is strictly prohibited. Internet communications are not secure and Softlab does not accept any legal responsibility for the content of this message. Any opinions expressed in the email are those of the individual and not necessarily those of the Company. If you have received this email in error, or if you are concerned with the content of this email please notify the IT helpdesk by telephone on +44 (0)121 788 5480. ********************************************************************
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