Spyware: Dell hates it... and profits from it

[Declan McCullagh <declan () well com>]

http://www.economist.com/business/displayStory.cfm?story_id=2737004

Moreover, some companies that oppose spyware also happen to profit from 
it. For example, Dell, a computer-maker, has complained that spyware is 
the main reason for customer calls to its technical support lines. This 
hurts its brand. In Britain, however, the company has become a customer 
of Claria, and its ads pop up when users visit the websites of rival 
firms such as IBM. And in May, Yahoo!, a web portal, released a browser 
add-on that can block pop-up ads, even though Overture, its ad-placement 
unit, is responsible for 31% of Claria's revenue.
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