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Refurbished Hard Drives
From: gbugbear at gmail.com (Tim Mugherini)
Date: Tue, 7 Jul 2009 06:16:26 -0400
We recently went through a similar line of questioning with our vendors/manufacturers and received a mix of responses. In the end we purchased a degauser. None of them seemed to care if drives were degaused before sending back. On 7/7/09, Dan Stadelman <bioradmeister at gmail.com> wrote:
I think I was talking to tkrabec in IRC about how hard drive vendors handle the data on defective hard drives that were returned under warranty. So I sent a question off to Seagate to see what they do with the data on defective drives... Obviously if there is something sensitive on the drive, then you should destroy it - but their response was pretty interesting... Dan QUESTION: Hello, I was wondering what happens to the defective drives that are returned to Seagate. I know you sell refurbished drives - is the data on the returned drives wiped before you sell them a refurbished drives? If so, how are the drives wiped. I am worried about someone being able to recover data off a returned drive. RESPONSE: Thank you for sending your Seagate E-mail inquiry. Seagate takes measures to ensure the security of all of our customer's personal, confidential data. When a drive arrives at our returns depot facility, it will first be tested. During the first phase of testing it is low-level formatted which completely wipes it of any and all data from sector 0 to the last sector. As a returning defective drive, if the drive is not in a functional state capable of a low-level format, the drive is disassembled and the platters (where the data is stored) are recycled. Once a platter is removed from the spindle of a hard drive, the data is no longer readable by any means. Regards, Hassan Zouga Warranty and Customer Support Escalation Seagate Technology, Inc 1 800 SEAGATE ref:00D0hhzl.50036lvP0:ref _______________________________________________ Pauldotcom mailing list Pauldotcom at mail.pauldotcom.com http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
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Current thread:
- Refurbished Hard Drives Dan Stadelman (Jul 06)
- Refurbished Hard Drives Tim Mugherini (Jul 07)
- Refurbished Hard Drives Joel Folkerts (Jul 07)
- Refurbished Hard Drives iamnowonmai (Jul 07)
- Refurbished Hard Drives Dan Stadelman (Jul 07)
- Refurbished Hard Drives iamnowonmai (Jul 08)
- Refurbished Hard Drives Tim Krabec (Jul 08)
- Refurbished Hard Drives Joel Folkerts (Jul 07)
- Refurbished Hard Drives Tim Mugherini (Jul 07)