Nmap Development mailing list archives
Using nmap as an ISP troubleshooting tool?
From: Simon <simon.xhz () gmail com>
Date: Tue, 21 Mar 2006 00:05:52 -0500
Hi there, I'm new to this list, I've used nmap for about 5 years. I'm not an expert, I'm just a techie guy working for an ISP. Not sure if this is the right mailing list, but I'm wondering about a specific usage of nmap. One of the main problems we have to face is the identification of the client's OS and to know if there is a firewall or not, and if possible to know what kind of firewall. The main problem arise when the client himself doesn't know what's installed on the machine or when there is a language barrier that slows our work (for example somebody that doesn't speak english well). I figured it could be great to start nmap on the client's PC (with his verbal agreement to this) so we can gather more information from nmap. I'm sure it could really help in many situations and even if it takes a minute to gather all the information, but we could trigger nmap at the beggining of our call with the client. I was wondering what are the key aspects in using nmap from a call center, on the internal security perspective and on the business-to-client relationship. What would be the key words to use to convince our management to allow us to use such a tool (or to make a simplified interface that does the hard job with nmap)? Is there anything in the law that prevents this kind of usage, probably company policies would be a barrier too... but what else? If you have any ideas, please send them in! Thanks, Simon _______________________________________________ Sent through the nmap-dev mailing list http://cgi.insecure.org/mailman/listinfo/nmap-dev
Current thread:
- Using nmap as an ISP troubleshooting tool? Simon (Mar 20)
- Re: Using nmap as an ISP troubleshooting tool? kx (Mar 20)
- Re: Using nmap as an ISP troubleshooting tool? AgentSmith15 (Mar 21)
- <Possible follow-ups>
- RE: Using nmap as an ISP troubleshooting tool? Craig Humphrey (Mar 21)
- Re: Using nmap as an ISP troubleshooting tool? kx (Mar 20)