nanog mailing list archives

Previous By Date Next
Previous By Thread Next

Re: Rogers Outage Canada

From: Andrew Paolucci via NANOG <nanog () nanog org>
Date: Mon, 11 Jul 2022 23:32:55 +0000
Class action lawsuit has been filled in Quebec as well.

https://lpclex.com/rogers/

------- Original Message -------
On Monday, July 11th, 2022 at 3:45 PM, L F <liz.fazekas () gmail com> wrote:


341,296 have signed. Let’s get to 500,000!

At 500,000 signatures, this petition becomes one of the top signed on Change.org!

On Mon, Jul 11, 2022 at 3:44 PM L F <liz.fazekas () gmail com> wrote:


FYI --- this is now making email rounds and is available to view and sign on CHANGE.ORG

On Friday, Rogers experienced its second nationwide outage in as many years. Hundreds of thousands of Canadians were 
unable to access internet and cell services for hours, despite paying some of the highest fees in the world. 
Petition starter Celina is calling on the CRTC to protect Canadians from exorbitant cell and internet fees and more 
than 275,000 frustrated Canadians have joined her. You can show your support by signing the petition now.

https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC

[Canadians Are Being SCAMMED - Tell the CRTC We Demand Better Cell Phone 
Service!](https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC)

276,541 have signed Celina London’s petition. Let’s get to 300,000!

[Sign now with a 
click](https://click.e.change.org/f/a/p3sYjweM2cnYRV3CmS3wvA~~/AANj1QA~/RgRkruHwP4SxAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24tbm93P2NzX3RrPUFqdGxLZmY2LV94QVNteVgxV0lBQVhpY3l5dk55UUVBQkY4QnZHSmpWVHdPX1JJc3RBV0pwTldfTzFZJTNEJnB0PUFWQmxkR2wwYVc5dUFOVkwyUUFBQUFBQVlzeGM3SURuT1lkalpEZGlPVEZtTkElMjUzRCUyNTNEJnNvdXJjZV9sb2NhdGlvbj1hYV9hdWdtZW50ZWRfc2lnbl9hc2smdXRtX2NhbXBhaWduPTYyYjlmM2QzNjMwNDRlYTFiYWFjZmJhZGQzNjIxYjk4JnV0bV9jb250ZW50PWluaXRpYWxfdjBfMF8yJnV0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1hYV9hdWdtZW50ZWRfc2lnbl9hc2smdXRtX3Rlcm09Y3NXA3NwY0IKYrv1XMximMU0dFIQZG5wY29uQGdtYWlsLmNvbVgEAAAAAg~~)

CANADIANS ARE BEING SCAMMED!

Here in Canada we pay extremely high prices for our cell phones and cable in comparison to countries like Australia, 
United Kingdom and United States of America.

As of August 2019, a plan with 30GB data from Australia’s Vodafone network is $45. In Canada, major providers like 
Rogers and Telus charge $95 for 20GB at max speed.

This is unethical and not okay. It’s time we stand up for our hard-earned dollars and demand limitations be put in 
place to stop the wallet gouging of hard-working Canadians. We must force our telecommunications companies to 
provide Canadians better service for the astronomically high price they’re forced to pay for what is a necessity to 
function in our high-tech society in 2019.

Please act now and sign your name below to show the CRTC (Canadian Radio-Television and Telecommunications 
Commission) that we’ve had ENOUGH and demand a change to our current telecommunications laws and regulations to 
implement a limit on price and an immediate increase in service provided for both existing and new customers.

Once you’ve signed please take the time to share with your friends and family as this affects us all and together we 
can make a big difference and be heard!

Thank you!

Celina London - concerned and annoyed Canadian.

[Sign now with a 
click](https://click.e.change.org/f/a/p3sYjweM2cnYRV3CmS3wvA~~/AANj1QA~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~~)

[Visit petition 
page](https://click.e.change.org/f/a/apTbTnAR7N3DW6NYQSfVMw~~/AANj1QA~/RgRkruHwP4StAWh0dHBzOi8vd3d3LmNoYW5nZS5vcmcvcC9jdXRjZWxsY29zdHMtY2FuYWRpYW5zLWFyZS1iZWluZy1zY2FtbWVkLXRlbGwtdGhlLWNydGMtd2UtZGVtYW5kLWxvd2VyLWNlbGwtcGhvbmUtc2VydmljZS1jcnRjZW5nL3NpZ24_Y3NfdGs9QWp0bEtmZjYtX3hBU215WDFXSUFBWGljeXl2TnlRRUFCRjhCdkdKalZUd09fUklzdEFXSnBOV19PMVklM0QmcHQ9QVZCbGRHbDBhVzl1QU5WTDJRQUFBQUFBWXN4YzdJRG5PWWRqWkRkaU9URm1OQSUyNTNEJTI1M0Qmc291cmNlX2xvY2F0aW9uPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fY2FtcGFpZ249NjJiOWYzZDM2MzA0NGVhMWJhYWNmYmFkZDM2MjFiOTgmdXRtX2NvbnRlbnQ9aW5pdGlhbF92MF8wXzImdXRtX21lZGl1bT1lbWFpbCZ1dG1fc291cmNlPWFhX2F1Z21lbnRlZF9zaWduX2FzayZ1dG1fdGVybT1jc1cDc3BjQgpiu_VczGKYxTR0UhBkbnBjb25AZ21haWwuY29tWAQAAAAC)

At Change.org, we believe in the voice of everyday people. Is there something that you want to change?

[Start a petition 
today](https://click.e.change.org/f/a/pbTbHw7ifps5zEHVN4Z5sQ~~/AANj1QA~/RgRkruHwP0TzaHR0cHM6Ly93d3cuY2hhbmdlLm9yZy9zdGFydC1hLXBldGl0aW9uP2NzX3RrPUFqdGxLZmY2LV94QVNteVgxV0lBQVhpY3l5dk55UUVBQkY4QnZHSmpWVHdPX1JJc3RBV0pwTldfTzFZJTNEJnV0bV9jYW1wYWlnbj02MmI5ZjNkMzYzMDQ0ZWExYmFhY2ZiYWRkMzYyMWI5OCZ1dG1fY29udGVudD1pbml0aWFsX3YwXzBfMiZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9YWFfYXVnbWVudGVkX3NpZ25fYXNrJnV0bV90ZXJtPWNzVwNzcGNCCmK79VzMYpjFNHRSEGRucGNvbkBnbWFpbC5jb21YBAAAAAI~)

The person (or organization) who started this petition is not affiliated with Change.org. Change.org did not create 
this petition and is not responsible for the petition content.

On Mon, Jul 11, 2022 at 5:40 AM Jon Sands <fohdeesha () gmail com> wrote:


Given the outage was so bad it was disrupting select E911 services nationwide for something like 24+ hours, it's 
great to see such an in depth analysis and plan of action to prevent such things in the future. bravo rogers

On 7/10/2022 2:55 PM, L F wrote:


fyi - see BOLD.

A Message from Rogers President and CEO

Dear Valued Customer,

As you know, we experienced a service outage across the Rogers, Fido, Chatr and Cityfone wireless networks on 
Friday.

I am reaching out to share that our services have been restored, and our networks and systems are close to fully 
operational. Our technical teams are continuing to monitor for any remaining intermittent issues. I also want to 
outline an action plan we are putting in place to address what happened.

I want to share what we know about what happened on Friday. We now believe we’ve narrowed the cause to a network 
system failure following a maintenance update in our core network, which caused some of our routers to 
malfunction. We disconnected the specific equipment and redirected traffic, which allowed our network and services 
to come back online over time as we managed traffic volumes returning to normal levels.

On Sat, Jul 9, 2022 at 9:09 PM L F <liz.fazekas () gmail com> wrote:


Lest we ALL MOVE ON….

Yes he said

“RETARD” =

The delay in processing the current status of a Situation…

Lets move on to bigger n scarier Post mortems:

Was This or Was this NOT

A CYBERATTACK ???

Done.

Lets deal with REAL threats not PC references.

Time to evaluate n re eval Our NTS!!

Veni vidi vici 2022

On Sat, Jul 9, 2022 at 5:01 PM Eric Kuhnke <eric.kuhnke () gmail com> wrote:


Can we have a discussion with the list admins about a list member appending a threat of violence to their 
outbound emails? Whether serious or not.

Does this person need directions to some local mental healthcare resources?

On Sat, 9 Jul 2022 at 08:48, Keith Medcalf <kmedcalf () dessus com> wrote:


I can't either, but the reality right now seems to be that 911 calls are
failing for anyone on a Rogers cellphone.


This is par for the course. These people chose to deal with Rogers despite knowing the consequences. It is like 
if you bought a Rogers Snowblower and it did not work. That would mean that people who bought the Rogers 
Snowblower will not be using it to get rid of the snow that is preventing them from leaving their house.

Mutatis mutandis when Rogers is down things that are Rogers dependent will not work.

Some people are so retarded it is astonishing!

--
(CAUTION) You are advised that if you attack my person or property, you will be put down in accordance with the 
provisions of section 34 & 35 of the Criminal Code respectively. If you are brandishing (or in possession) of a 
weapon then lethal force will be applied to your person in accordance with the law. This means that your 
misadventures may end in your death. Consider yourself cautioned and govern your actions appropriately.


-----Original Message-----
From: NANOG <nanog-bounces+kmedcalf=dessus.com () nanog org> On Behalf Of
Eric Kuhnke
Sent: Friday, 8 July, 2022 13:34
To: jim deleskie <deleskie () gmail com>
Cc: NANOG list <nanog () nanog org>
Subject: Re: Rogers Outage Canada


I have seen anecdotal reports that the mobile network is in a half broken
state that phones remain registered to, so a 911 call will attempt and
then fail.


This is unlike what would happen if you had a US/Canada cellphone with
battery power but no SIM card in it that would search for any available
network in RF range for a 911 call if needed.


On Fri, 8 Jul 2022 at 12:31, jim deleskie <deleskie () gmail com
<mailto:deleskie () gmail com> > wrote:


i cant see BGP taking out SS7.

-jim

On Fri, Jul 8, 2022 at 2:45 PM Snowmobile2004
<greenjosh6499 () gmail com <mailto:greenjosh6499 () gmail com> > wrote:


According to Cloudflare Radar
<https://radar.cloudflare.com/asn/812?date_filter=last_24_hours> , Rogers
BGP announcements spiked massively to levels 536,777% higher than normal
(343,601 vs 64 normally) just minutes before the outage. I would not be
surprised if this happened to be the culprit.

Regards,
Josh Green

On Fri, Jul 8, 2022 at 2:19 PM Andrew Paolucci via NANOG
<nanog () nanog org <mailto:nanog () nanog org> > wrote:


In the early hours of the morning around 2-3am my modem
got hit with a configuration update that caused a DHCP release that
wasn't renewed for about two hours, after rollback the connection was
fine for 3 hours before this network wide outage.


Maybe a failed night time update was attempted again
during office hours, I've heard daytime guys are still WFH and night
shift is in building.


I expect we'll never get a real explanation. Rogers is
notorious for withholding any type of helpful or technical information.


Sent from my inoperable Rogers Mobile via emergency eSIM.


Regards,

Andrew Paolucci
-------- Original Message --------
On Jul. 8, 2022, 1:48 p.m., Jay Hennigan < jay () west net
<mailto:jay () west net> > wrote:


On 7/8/22 07:44, Robert DeVita wrote: > Does anyone
have information on a widespread Rogers outage in Canada. I > have
customers with multiple sites down. There's discussion on the Outages
mailing list. Seems widespread, affecting all services, mobile, voice,
Internet. No cause or ETR posted yet. -- Jay Hennigan - jay () west net
<mailto:jay () west net> Network Engineering - CCIE #7880 503 897-8550 -
WB6RDV



--

Josh Green.


--
Jon Sands
MFI Labs
https://fohdeesha.com/


--

Liz *******
416.660.5456
Previous By Date Next
Previous By Thread Next

Current thread: