Re: Disney+ Issues

[Josh Luthman <josh () imaginenetworksllc com>]

> Disney+ appear to be the worst outfit at handling this kind of thing: They
have no concept of a service provider

Aren't all of them that way?  That's been my experience.  Their front line
support often tells me to call my ISP.

On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <paul () prt org> wrote:

> On 29/04/2022 14:22, Josh Luthman wrote:
>
> > Did you try:
> >
> > Disney+: E-mail them the trouble subnet at
> > TechOps-Distribution () disneystreaming com. Also,
> > TechOps-Services () disneystreaming com will probably be where that sends
> > you. Another possible email is disneyplusispsupport () disneyplus com.
> >
> > https://thebrotherswisp.com/index.php/geo-and-vpn/
>
> We too are having the same issue - started suddenly around 6-8 weeks ago
> having worked fine for at least a year.  I have no idea what they
> changed.  Based on my first hand knowledge, these E-mail addresses go
> nowhere where anyone either can - or wants to - resolve issues.
>
> Disney+ appear to be the worst outfit at handling this kind of thing:
> They have no concept of a service provider wanting them to update an
> entire block - they are fixing this for individual customers who call
> them but we are calling them weekly, and E-mailing regularly too; but go
> around in circles where someone promises to call back having sorted it.
> This never happens.
>
> They also appear to use some opaque geoloc service (who themselves don't
> have a "you have this wrong" button) and really don't care that they are
> making life difficult for their paying customers!
>
> We have to keep telling new customers variations of "Yes, this is
> Disney's fault, no we can't fix it" which doesn't go down very well
> because "It worked fine with my previous provider, it must be your
> issue".  Apart from suggesting they cancel their subscription because of
> Disney's incompetence there's not much else we can do :(
>
> <rant mode>
> I get that you have to appease rights holders and do this idiotic
> geolocation thing, because they are still obsessed with geographical
> boundaries in the 21st century.  But if you are going to do this, can
> you please damned well fix *your* screwups when you get it wrong in a
> timely manner - or don't bother doing it at all.
> </rant mode>
>
> Paul.