Support for End User Services

[Mike Hammett <nanog () ics-il net>]

Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not. 




Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to 
contact their support? 


Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, 
false VPN notices, buffering, despite a clean path to their CDN, etc.)? 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP