Re: Looking for a Microsoft contact for helping a long lasting email delivery problem between Google and MS 365

[Mike Hammett <nanog () ics-il net>]

https://www.mailop.org/ 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

----- Original Message -----

From: "Payam Poursaied" <me () payam124 com> 
To: "NANOG" <nanog () nanog org> 
Sent: Wednesday, December 8, 2021 9:53:18 PM 
Subject: Looking for a Microsoft contact for helping a long lasting email delivery problem between Google and MS 365 



Hi 
Sorry guys if this message bothers you. I would really appreciate it if someone from Microsoft, from the org deals with 
spam/quarantine Microsoft 365 Business email service could contact me offlist. 

We have a long-standing email delivery problem between Google (Google Workspace) and Microsoft (Microsoft 365 
Business). 

Since October 15 th , when I found enough evidence of a problem with the Microsoft filtering system, I have gone 
through so many avenues. And I have documented all the communications and got nowhere. So believe me! I’m not calling 
for a CEO because of a tasteless cookie! 


Google Support does not help (and honestly could not do more. As Google’s servers have delivered to MS servers) 

October 15 th , support ticket here: http://go.microsoft.com/fwlink/?LinkID=614866&clcid , support number: 
SR1530082617, result: technically nothing! 
November 10 th , support ticket here: http://go.microsoft.com/fwlink/?LinkID=614866&clcid , support number: 
SRX1531269453, result: technically nothing! 
November 17 th , eventually, I signed up for an MS Business account to replicate the problem and escalate it within MS. 
So many back and forth, the last call was sending the EML, which I sent. Needless to say, sending the problematic 
content to the support was another mess! As those content got filtered by MS Mailserver. Ticket number 28465129. I 
should say the support guy is trying to do his best, but you can imagine it would be much challenging to voice up for 
an edge case in a large organization. 

I have been working in a 1K-headcount company and have seen genuine customer cases get mistreated. So I feel challenges 
at the size of MS. So, if anyone from MS is willing to give a hand to pinpoint the problem and get it solved, please 
contact me offlist. 

Best Regards 
Payam Poursaied