nanog mailing list archives
Re: OOB management options @ 60 Hudson & 1 Summer
From: Warren Kumari <warren () kumari net>
Date: Fri, 16 Apr 2021 13:49:16 -0400
On Fri, Apr 16, 2021 at 1:08 PM Bryan Fields <Bryan () bryanfields net> wrote:
On 4/16/21 1:33 AM, Saku Ytti wrote:https://www.markleygroup.com/cloud/network/out-of-bandWow, this is an impressive offering. I wish more providers would do this.
+manylots. It's always surprising to me how often companies (in all industries) can be broken up into those that understand the value of goodwill and those that instead nickel-and-dime. My local Potbelly (sandwich ship) every now and then will just say "No charge, this one's on us". This only happens around once every 30-40 times I go in, but they loyalty that it has created means that I go there **way** more often than I otherwise would. It also means that in the few times that something goes wrong/I have a bad experience, I don't really care. The additional profit that they've made from having me as a loyal customer more than covers the cost of 1 free sammich every N. In many ways Markley seems similar - they feel like they understand that some things (like OOB) are annoying to deal with, and that the loyalty / goodwill provided by being "nice" more than repays the cost of the service. W
-- Bryan Fields 727-409-1194 - Voice http://bryanfields.net
-- The computing scientist’s main challenge is not to get confused by the complexities of his own making. -- E. W. Dijkstra
Current thread:
- OOB management options @ 60 Hudson & 1 Summer Matthew Crocker (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Eric Kuhnke (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Louis D (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Mike Hammett (Apr 20)
- Re: OOB management options @ 60 Hudson & 1 Summer Saku Ytti (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Mitcheltree, Harold B (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Matthew Crocker (Apr 16)
- Re: OOB management options @ 60 Hudson & 1 Summer Bryan Fields (Apr 16)
- Re: OOB management options @ 60 Hudson & 1 Summer Warren Kumari (Apr 16)
- Re: OOB management options @ 60 Hudson & 1 Summer Patrick W. Gilmore (Apr 16)
- Re: OOB management options @ 60 Hudson & 1 Summer Lady Benjamin Cannon of Glencoe, ASCE (Apr 20)
- Re: OOB management options @ 60 Hudson & 1 Summer Saku Ytti (Apr 20)
- Re: [External] Re: OOB management options @ 60 Hudson & 1 Summer Hunter Fuller via NANOG (Apr 20)
- Re: OOB management options @ 60 Hudson & 1 Summer Eric Kuhnke (Apr 15)
- Re: OOB management options @ 60 Hudson & 1 Summer Shane Ronan (Apr 16)
- Re: [EXTERNAL_MESSAGE] RE: OOB management options @ 60 Hudson & 1 Summer Mike McGurty (Apr 16)
- Re: [EXTERNAL_MESSAGE] RE: OOB management options @ 60 Hudson & 1 Summer Warren Kumari (Apr 16)
- Re: OOB management options @ 60 Hudson & 1 Summer Phil Lavin via NANOG (Apr 16)