Re: Google Fiber (KC) NOC contact

[Louie Lee via NANOG <nanog () nanog org>]

Hey Blake,

Thanks for reaching out. I’m the IP Address Manager. Since this is more a
matter of the CPE or local gateway router configuration, I’ve referred the
matter to our Operation team to follow up on.

FYI, our frontline call center does escalate matters rather promptly after
a report is taken. They have very clear guidelines to escalate everything
that they cannot correct on their own.

Louie

P.S. Yes, I know I CC'ed the NANOG list. I trust y'all not to abuse things.
🙂
-- 

Louie Lee, 李景雲

Peering Coordinator (AS16591 <https://as16591.peeringdb.com/>)

Network Capacity Manager

IP Numbers Administrator

Google Fiber

louiel () google com

(650) 253-2847

*There are 10 types of people in the world: Those who understand binary,
and those who don't.*


On Wed, Mar 18, 2020 at 7:51 AM Blake Hudson <blake () ispn net> wrote:

> Does someone from Google Fiber hang out on this list? I've contacted
> arin-contact () google com (the WHOIS tech and admin contact), but not
> gotten any response and I suspect contacting a frontline callcenter
> would be fruitless. It appears that some portion of customers in KC are
> being provided with a lame/broken NTP server address and it's causing
> some VPN/Telephony problems for those affected. If someone has a better
> POC please let me know so we can get this cleared up for us and other
> businesses in the KC area.
>
> --Blake