Re: Contact at Ubiquiti Networks?

[Gary Godard <garygodard () gmail com>]

Nuno,
     We have RMA's switches here in the US just about a month ago and it
was a 2-week turn-around going directly to Ubiquiti.

That said they do have spanning-tree issues with the switches and also we
are now seeing intermittent reconfiguration for no reason. No one tampering
with anything the VM Environment detects a switch reconfiguration that only
lasts for a few seconds. but it does occur randomly.



Thanks
----------------------------------------------------
Gary Godard
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On Sat, May 30, 2020 at 4:47 PM Nuno Vieira via NANOG <nanog () nanog org>
wrote:

> Ubiquity is definitely a NO GO.
>
> They RMA/Support is either NON EXISTENT or Anedotic.
>
> Got broken/failed equipment in the Spanish distributor for more than 10
> months waiting for repair or replacement, they simply say its Ubiquity to
> blame...
>
> Anyways, i don't care and just requested a full refund on the products...
> If i was waiting for a replacement i would be dead already :)
>
> And all this is a shame, i started to use Ubnt a long ago... around 2008...
>
> Nuno Vieira
>
>
> ----- Original Message -----
> > From: "Mike Hammett" <nanog () ics-il net>
> > To: "j k" <jsklein () gmail com>
> > Cc: "North American Network Operators' Group" <nanog () nanog org>
> > Sent: Monday, 25 May, 2020 21:21:00
> > Subject: Re: Contact at Ubiquiti Networks?
>
> > The company has mostly fallen apart. Their sales are going up, but their
> > responsiveness and customer support have been declining over the last
> five
> > years.
>
> > -----
> > Mike Hammett
> > [ http://www.ics-il.com/ | Intelligent Computing Solutions ]
> > [ https://www.facebook.com/ICSIL ] [
> > https://plus.google.com/+IntelligentComputingSolutionsDeKalb ] [
> > https://www.linkedin.com/company/intelligent-computing-solutions ] [
> > https://twitter.com/ICSIL ]
> > [ http://www.midwest-ix.com/ | Midwest Internet Exchange ]
> > [ https://www.facebook.com/mdwestix ] [
> > https://www.linkedin.com/company/midwest-internet-exchange ] [
> > https://twitter.com/mdwestix ]
> > [ http://www.thebrotherswisp.com/ | The Brothers WISP ]
> > [ https://www.facebook.com/thebrotherswisp ] [
> > https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg ]
>
> > From: "j k" <jsklein () gmail com>
> > To: "NANOG list" <nanog () nanog org>
> > Sent: Monday, May 25, 2020 3:16:36 PM
> > Subject: Contact at Ubiquiti Networks?
>
> > Does anyone have a good contact at Ubiquity Networks? Finding a pattern
> I don't
> > like.
>
> > Joe Klein
>
> > "inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene
> 1)
> > "I never lose. I either win or learn" - Nelson Mandela