nanog mailing list archives
Re: AWS Network Engineering contact?
From: Jason Kuehl <jason.w.kuehl () gmail com>
Date: Tue, 14 Jan 2020 15:37:13 -0500
Log a ticket in the console. No one will help you until the ticket is in. Contact your TAM if you have one and give them the ticket number. On Tue, Jan 14, 2020 at 2:36 PM Hugo Slabbert <hugo () slabnet com> wrote:
If you have Direct Connects you should be able to log a ticket in the AWS console, no? And/or the customer with the AWS VPCs should be able to? That seems like the most logical starting point, yea? On Tue., Jan. 14, 2020, 11:28 Peter Serwe <peter.serwe () gmail com> wrote:I have a direct connect via Coresite LA1 over to AWS via US West 1, and a customer with VPC's in the east that are getting really bad throughput transferring files via the direct connect. We've isolated it to being an issue behind AWS's PE over a barely utilized 10G XC. Would anyone happen to know what the right starting point to contact someone in AWS Network Engineering? We can replicate the issue at will. Current discussions are to see if we can get anywhere with AWS Network folks, or potentially go rebuild the direct connect / VPC's over in US West 1 to bypass most of the cross-country AWS backbone, but that's a fair amount of work to *maybe* resolve the issue? Peter -- Peter Serwe http://truthlightway.blogspot.com/
-- Sincerely, Jason W Kuehl Cell 920-419-8983 jason.w.kuehl () gmail com
Current thread:
- AWS Network Engineering contact? Peter Serwe (Jan 14)
- Re: AWS Network Engineering contact? Hugo Slabbert (Jan 14)
- Re: AWS Network Engineering contact? Jason Kuehl (Jan 14)
- Re: AWS Network Engineering contact? Hugo Slabbert (Jan 14)