nanog mailing list archives
Re: FW: softlayer.com
From: John Alcock <john () alcock org>
Date: Mon, 25 Mar 2019 15:14:07 -0400
Well, It has been a challenge. I am not sure who helped or fixed the problem, but now anything hosted on softlayer.com is responding. I am not sure if there was anyone lurking on the list that helped out, but if you are, Thank You. I have a batch of new stuff not working, but they may be one off's. I am trying to find a pattern. John On Fri, Mar 22, 2019 at 2:32 PM Travis Garrison <tgarrison () netviscom com> wrote:
Traceroute from here if it helps Tracing route to 138-43-128-1.reserved.highland.net [138.43.128.1] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms [REDACTED] 2 <1 ms <1 ms <1 ms [REDACTED] 3 1 ms 1 ms <1 ms [REDACTED] 4 1 ms <1 ms <1 ms [REDACTED] 5 6 ms 6 ms 6 ms v313.core1.mci3.he.net [216.218.213.141] 6 16 ms 16 ms 16 ms 100ge10-2.core1.dal1.he.net [184.105.81.206] 7 26 ms 26 ms 26 ms xo-as15-as2828.10gigabitethernet6-7.core1.dal1.he.net [184.105.255.78] 8 40 ms 39 ms 40 ms 207.88.14.198.ptr.us.xo.net [207.88.14.198] 9 40 ms 39 ms 40 ms 207.88.12.178.ptr.us.xo.net [207.88.12.178] 10 39 ms 39 ms 39 ms 216.156.16.239.ptr.us.xo.net [216.156.16.239] 11 48 ms 48 ms 48 ms ip65-46-198-198.z198-46-65.customer.algx.net [65.46.198.198] 12 41 ms 41 ms 41 ms occm-6.dhcp.grp1-rng1.tncsvl.blomand.net.57.131.192.in-addr.arpa [192.131.57.6] 13 * * * Request timed out. Thanks Travis *From:* NANOG <nanog-bounces () nanog org> *On Behalf Of *Siyuan Miao *Sent:* Friday, March 22, 2019 9:22 AM *To:* Nikolas Geyer <nik () neko id au> *Cc:* nanog () nanog org *Subject:* Re: softlayer.com Perhaps it won't work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team. Then they'll say it's not their fault and you can see the packet is dropped outside our network. Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it: aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 17:20:42 2019 HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0 2.|-- ae13.dar02.wdc01.networklayer.com 0.0% 10 0.5 3.3 0.4 28.6 8.8 3.|-- ae9.bbr01.eq01.wdc02.networklayer.com 0.0% 10 0.8 0.8 0.7 1.0 0.0 4.|-- eqix-dc5.intellifiber.com 0.0% 10 0.8 1.2 0.8 2.2 0.3 5.|-- ae13-0.cr02.asbn01-va.us.windstream.net 0.0% 10 0.9 0.9 0.9 1.0 0.0 6.|-- ae11-0.cr01.atln02-ga.us.windstream.net 0.0% 10 15.6 16.1 15.6 17.4 0.5 7.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 17.4 16.1 15.9 17.4 0.3 8.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 24.7 24.8 24.6 24.9 0.0 9.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 22.6 22.8 22.5 23.8 0.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 16:21:04 2019 HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3 2.|-- ae0.dar02.sjc01.networklayer.com 0.0% 10 1.0 0.5 0.3 1.3 0.0 3.|-- ae9.bbr01.eq01.sjc02.networklayer.com 0.0% 10 0.8 0.8 0.7 0.9 0.0 4.|-- eqix-sv1.windstream.com 0.0% 10 0.9 0.9 0.8 1.1 0.0 5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net 0.0% 10 11.6 11.5 11.5 11.6 0.0 6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net 0.0% 10 42.6 42.7 42.5 43.4 0.0 7.|-- ae7-0.cr02.atln02-ga.us.windstream.net 0.0% 10 64.0 65.6 63.9 74.2 3.4 8.|-- ae1-0.pe06.atln02-ga.us.windstream.net 0.0% 10 62.3 62.7 62.2 66.9 1.5 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.9 72.0 71.9 72.2 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 69.9 68.8 68.6 69.9 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 08:19:09 2019 HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 0.7 1.2 0.7 1.8 0.0 2.|-- ae12.dar02.sr01.sea01.networklayer.com 0.0% 10 0.6 0.7 0.5 1.3 0.0 3.|-- ae9.bbr01.wb01.sea02.networklayer.com 0.0% 10 1.2 1.0 0.7 1.5 0.0 4.|-- six.seattle-wa.us.windstream.net 0.0% 10 1.5 1.0 0.7 1.7 0.0 5.|-- ae12-0.cr01.chcg01-il.us.windstream.net 0.0% 10 41.1 41.2 41.0 41.6 0.0 6.|-- ae17-0.cr02.chcg01-il.us.windstream.net 0.0% 10 41.1 41.4 41.1 42.0 0.0 7.|-- ae10-0.cr01.atln02-ga.us.windstream.net 0.0% 10 63.8 64.4 63.5 71.1 2.3 8.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 63.7 63.7 63.5 64.0 0.0 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.6 71.8 71.5 72.8 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 71.8 70.8 70.2 71.8 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 Regards, Siyuan Miao On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <nik () neko id au> wrote: This is the best approach. Have run into this problem a few times and had zero success getting the filters removed without having SL customers log tickets with support. Verbiage needs to be “this prefix is blocked, please escalate to your backbone team”. Sent from my iPhone On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) < lists () packetflux com> wrote: Another idea... Have you tried reaching out to some of the blocked sites? They likely have better contact information than is available publicly, especially a larger one like indeed. On Thu, Mar 21, 2019, 3:41 PM John Alcock <john () alcock org> wrote: Still looking for anyone from softlayer.com It has been a challenge. Anything hosted by softlayer.com is being blocked. Here is a small list so far windowbook.tpondemand.com ahainstructornetwork.americanheart.org clover.com Cebroker.com Softlayer.com indeed.com & Enforce Staffing It is growing every day. John On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john () alcock org> wrote: Afternoon, Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem. 9 out of the 10 sites that subscribers on my new block is being hosted by softlayer. Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out. John
Current thread:
- softlayer.com John Alcock (Mar 20)
- Re: softlayer.com John Alcock (Mar 21)
- Re: softlayer.com andrew (Mar 21)
- Re: softlayer.com Brian Rak (Mar 22)
- Re: softlayer.com Forrest Christian (List Account) (Mar 22)
- Re: softlayer.com Nikolas Geyer (Mar 22)
- Re: softlayer.com Siyuan Miao (Mar 22)
- Message not available
- FW: softlayer.com Travis Garrison (Mar 22)
- Re: FW: softlayer.com John Alcock (Mar 25)
- Re: softlayer.com andrew (Mar 21)
- Re: softlayer.com John Alcock (Mar 21)