nanog mailing list archives

NFL Sunday Ticket - Online Streaming service


From: Justin Krejci <JKrejci () usinternet com>
Date: Tue, 10 Dec 2019 18:36:20 +0000

I am looking for a contact in the network group (may be called National Escalation team or NatEsc team internally) 
within AT&T/DirecTV pertaining to the NFL Sunday Ticket online streaming service. I have been attempting to work 
through their normal support process for quite some time, they are extremely isolated and handicapped in the support 
center and I am so frustrated at the impossibility to get any traction through their call center to deal with a network 
related issue. I have had 4 cases go to their escalation team and they all mysteriously close with no real or valid 
resolution. I've spoken with about 4 or 5 supervisors in their Tulsa call center and they are unable to do much. It has 
been a nightmare and I am hoping someone has a contact they can get me in touch with.


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