nanog mailing list archives

Re: Comcast storing WiFi passwords in cleartext?


From: Töma Gavrichenkov <ximaera () gmail com>
Date: Thu, 25 Apr 2019 21:42:25 +0300

On Thu, Apr 25, 2019, 3:57 PM Mike Bolitho <mikebolitho () gmail com> wrote:

Grandma Smith calls in because she changed her WPA2 password two years
ago. Her grandson just bought her a new iPad and she can't connect. Tier I
support says "I have your 'WiFi password' right here. It's hunter22." The
call take 45 seconds and you're off to solve the next question.


Isn't it just better to have it always displayed, in a 40pt sized font, on
some LAN-accessible Web page, reachable without authentication by default,
so that the call center folk won't have to spend 2 more minutes telling
Mrs. Smith that "yes, two is a number and hunter is in lowercase" but would
rather simply point her to an URL?

--
Töma.



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