Re: Brighthouse Networks packet loss

[Jared Geiger <compuwizz () gmail com>]

After a few off list replies, HE responded to me again. Upon further
investigation, 1 link in a LAG in Ashburn between HE and TWC wasn't showing
bidirectional traffic. HE removed the link and the packetloss disappeared.

Thanks to everyone who helped!

On Thu, Feb 8, 2018 at 5:15 PM, Jared Geiger <compuwizz () gmail com> wrote:

> If we send traffic to TWC / Charter / BHN via another provider, it does
> clear up. So yes there is something odd between HE and TWC / Charter/ BHN.
>
> Andy - add 33363 in your list of ASNs. That is Bright House Networks.
>
> On Thu, Feb 8, 2018 at 3:08 PM, Andy Dills <andy () xecu net> wrote:
>
> > This isn't all that different from our situation. Did this just start
> > this week Jared? Perhaps the issue is whatever content inspection system is
> > being used on TWT's peering with HE.
> >
> > I'll send 10796, 11426, 3456, 7843, and 20115 to another provider and
> > hopefully things return to normal...(I think that's most of their traffic,
> > not sure if they have some other ASNs).
> >
> > Andy
> > ---
> >
> > -----------------------------------------------------
> > *Andy Dills - Xecunet, LLC *
> >
> > 5744-R Industry Lane
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> > Frederick MD 21704
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> > www.xecu.net
> > P: 301-682-9972 <(301)%20682-9972>
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> >
> > Twitter <https://twitter.com/Xecunet>
> >
> > Facebook <http://www.facebook.com/xecunet>
> > -----------------------------------------------------
> >
> > On 02/07/2018 14:40, Jared Geiger wrote:
> >
> > Our customers on Bright House Networks / Time Warner Cable / Charter in
> > Orlando, Melbourne and Tampa are experiencing packet loss between Orlando
> > and Miami before the traffic reaches Hurricane Electric. The odd thing is
> > when we disable Hurricane Electric, the packetloss goes away but the
> > traceroute is the exact same path to Miami. HE sees no loss from our
> > location in Reston VA/Ashburn to Miami.
> >
> > We are having our customers talk to Bright House Networks but probably
> > won't get very far with residential support.
> >
> > Any tips or assistance would be greatly appreciated.
> >
> > Regards,
> > Jared Geiger
> > IT Vocal LLC
> > AS 32478