nanog mailing list archives
Re: Spitballing IoT Security
From: Mark Andrews <marka () isc org>
Date: Thu, 27 Oct 2016 12:26:49 +1100
In message <12573.1477530109 () segfault tristatelogic com>, "Ronald F. Guilmette" writes:
In message <58111BD4.80403 () vaxination ca>, Jean-Francois Mezei <jfmezei_nanog () vaxination ca> wrote:My smart TV not only hasn't gotten updates in years, but Sharp has stopped selling TVs in Canada. (not sure if they still sell TVs elsewhere).A little more than 2 years ago, I bought a last-of-its-kind demo model of a 50 inch Panasonic Plasma TV which was on sale (due to having been discontinued by the manufacturer) from the local BestBuy. Not long after, once I got the thing home, I realized that the thing's understanding of current local time... important in conjunction with the on-screen TV guide... was locked to Eastern Standard Time, and there was no way to change it. (This was/is a bit of a problem for me, as I'm in PST/PDT.) I called up Panasonic and explained the whole thing to a first- level tech support minion. She had no solution to offer me. I insisted on speaking to a manager. A manager got on the line and I prroceeded to re-explain the whole issue to him. I said that I needed a firmware fix. He said that there was no way the company was going to develop a fix "just for you". Politely, I persisted and said that the TV firmware was self-evidently faulty.
Then you return it to the store as "Not Fit For Purpose" and demand your money back. Alternatively you pull them into court and have them honour the warrantee. Or you move to a juristiction with good consumer protection laws and sic the government onto them. Just because a model is discontinued it does not mean that warrantee issues do not need to be addressed. Mark -- Mark Andrews, ISC 1 Seymour St., Dundas Valley, NSW 2117, Australia PHONE: +61 2 9871 4742 INTERNET: marka () isc org
Current thread:
- Re: Spitballing IoT Security, (continued)
- Re: Spitballing IoT Security Leo Bicknell (Oct 26)
- Re: Spitballing IoT Security Jean-Francois Mezei (Oct 26)
- Re: Spitballing IoT Security JORDI PALET MARTINEZ (Oct 26)
- Re: Spitballing IoT Security jim deleskie (Oct 26)
- Re: Spitballing IoT Security Jean-Francois Mezei (Oct 26)
- Re: Spitballing IoT Security Ken Matlock (Oct 26)
- Re: Spitballing IoT Security Mark Andrews (Oct 26)
- Re: Spitballing IoT Security Jean-Francois Mezei (Oct 26)
- Re: Spitballing IoT Security Brandon Butterworth (Oct 26)
- Re: Spitballing IoT Security Ronald F. Guilmette (Oct 26)
- Re: Spitballing IoT Security Mark Andrews (Oct 26)
- Re: Spitballing IoT Security bzs (Oct 27)
- Re: Spitballing IoT Security Ronald F. Guilmette (Oct 26)
- Re: Spitballing IoT Security Mark Andrews (Oct 27)
- Re: Spitballing IoT Security Ronald F. Guilmette (Oct 27)
- Re: Spitballing IoT Security Edward Dore (Oct 27)
- Re: Spitballing IoT Security Alan Buxey (Oct 27)
- Re: Spitballing IoT Security Mark Andrews (Oct 27)
- RE: Spitballing IoT Security Emille Blanc (Oct 27)
- Re: Spitballing IoT Security Edward Dore (Oct 27)
- Re: Spitballing IoT Security -- Dancing around a solution Stephen Satchell (Oct 27)