Re: Netflix VPN detection - actual engineer needed

[Pete Mundy <pete () fiberphone co nz>]

Maybe it's time to use some reverse-psychology and try connecting through a VPN provider? ;-)

Pete

Ps, I hope you succeed in getting an answer from an actual engineer. But if I were a betting man...
        

> On 2/06/2016, at 3:27 pm, Matthew Kaufman <matthew () matthew at> wrote:
>
> Every device in my house is blocked from Netflix this evening due to their new "VPN blocker". My house is on my own 
> IP space, and the outside of the NAT that the family devices are on is 198.202.199.254, announced by AS 11994. A 
> simple ping from Netflix HQ in Los Gatos to my house should show that I'm no farther away than Santa Cruz, CA as 
> microwaves fly.
>
> Unfortunately, when one calls Netflix support to talk about this, the only response is to say "call your ISP and have 
> them turn off the VPN software they've added to your account". And they absolutely refuse to escalate. Even if you 
> tell them that you are essentially your own ISP.
>
> So... where's the Netflix network engineer on the list who all of us can send these issues to directly?
>
> Matthew Kaufman

Attachment: smime.p7s
Description: